PATRYCJA FRYC
Perth
Summary
Dedicated professional with a strong background in customer service, sales, and front desk operations. Time management, and conflict resolution. Known for clear communication, positive attitude, and self-motivation. Proficient in IT skills, data entry accuracy, and stock management. Committed to delivering high-quality service and accurate reporting and documentation.
Overview
12
12
years of professional experience
2014
2014
years of post-secondary education
Work History
Customer service/administrator
Glencarse Foods
Perth, Perth and Kinross
08.2024 - Current
- Recorded information about inquiries and complaints within internal database.
- Proactively anticipated and resolved stock availability issues by analysing sales and seasonal trends.
- Delegated tasks and coordinated warehouse workflow to support continuous productivity.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Improved customer satisfaction by promptly handling order requests.
- Organised bulk orders efficiently for timely dispatch.
- Recommended purchases based on customer needs, budget and priorities.
- Notified customers of items out-of-stock or low-in-stock to help minimise disappointment.
- Managed customer queries, resulting in increased satisfaction levels.
- Coordinated with sales teams to accelerate order fulfilment process.
- Took responsibility for handling returns, refunds and replacements, enhancing brand reputation.
- Tracked shipments diligently, providing customers with timely updates on their orders.
- Developed pricing structures based on historical and current trends, competitor activities and supply chain data.
- Supported front-line sales teams with well-coordinated administrative operations.
Receptionist/Administrator
Elder & Paton
Perth, Perth and Kinross
03.2024 - 08.2024
- Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
- Managed office calendar, set new appointments and assisted with arrangements.
- Provided clerical support to company employees, including copying, faxing and file management.
- Established strong rapport with insurers, aiding swift claims processing.
- Monitored job cards meticulously, ensuring accurate billing information was recorded.
- Ensured customer satisfaction with regular communication and updates.
- Handled insurance liaison duties, resulting in smoother claim processes.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Handled high volume calls to address customer inquiries and concerns.
Sales Executive + Vehicle Progressor
Peter Vardy
Perth
04.2021 - 03.2024
- Greet customers upon entry to the dealership to aid them in all inquiries
- Determine the needs and desires of the customer to show them viable options
- Show and explain all vehicle features and functions
- Go over financial aspect of purchasing a car and financing options available
- Perform credit check for potential customers
- Draft all necessary paperwork for the purchase of a new car
- Bookings
- Update new keeper of the vehicle (DVLA)
- Stock check
- Invoices
- Check in sheets for new stock
- Appraisals
- Buying new stock
- Built rapport with new and existing customers from diverse cultural backgrounds to maximise sales opportunities.
- Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
- Used management software and data analysis to forecast product demand.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
Cleaner
Hugh Stirling
Perth
01.2020 - 04.2021
- Cleaning
- General cleaning
Cashier
Marini's
Perth
01.2015 - 12.2017
- Customer service and preparing meals
Office/admin worker
POL Brokers
Sopot
01.2013 - 12.2013
- Archiving documents, seeking data on the Internet, using Mailbox Outlook program and preparing documents for shipment
Education
National Certificate of Administration - Administration
Perth College UHI
Skills
- Cash register operating
- Time management
- Customer service
- IT skills
- Front Desk
- Host/Hostess
- Sales
- Self-motivation
- Data entry accuracy
- Communication clarity
- Positive attitude
- Conflict Resolution
- Stock management
- Reporting and documentation
References
References available upon request.
Timeline
Customer service/administrator
Glencarse Foods
08.2024 - Current
Receptionist/Administrator
Elder & Paton
03.2024 - 08.2024
Sales Executive + Vehicle Progressor
Peter Vardy
04.2021 - 03.2024
Cleaner
Hugh Stirling
01.2020 - 04.2021
Cashier
Marini's
01.2015 - 12.2017
Office/admin worker
POL Brokers
01.2013 - 12.2013
National Certificate of Administration - Administration
Perth College UHI
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