Summary
Overview
Work History
Education
Skills
Timeline
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Patrycja Bastek

London

Summary

A highly organized and customer-focused professional with extensive experience in hospitality, team leadership, and event coordination. Known for exceptional multitasking abilities, I excel in fast-paced environments where delivering excellent customer service, managing competing priorities, and ensuring smooth operations are key. With a background in supervising teams at Starbucks and supporting high-profile events as venue staff, I bring strong communication, problem-solving, and organizational skills to any role. Eager to contribute my experience and positive attitude, providing a professional and welcoming environment for anyone..

Overview

6
6
years of professional experience

Work History

Venue Staff, Supervisor

Troxy
London
07.2023 - Current
  • Providing front-of-house support during live events, ensuring guests received exceptional customer service from arrival to departure.
  • Handling customer concerns calmly and effectively, ensuring guest satisfaction and professional representation of the venue.
  • Assisting with ticket scanning, seating guidance, and cloakroom services.
  • Working across multiple roles including box office, cashier, bar staff, and front-of-house personnel.

Supervisor

Starbucks Coffee
London
09.2019 - Current
  • Providing outstanding customer service, resolved complaints efficiently, and maintained a welcoming environment.
  • Managing daily store operations, supervised up to 10 team members during shifts, and ensured high standards of service and cleanliness.
  • Handling staff training, performance monitoring, and scheduling.
  • Maintaining inventory control, tracked stock levels, and submitted supply orders.

Production Assistant

SPC Bakery
Warsaw
06.2019 - 08.2019
  • Maintained high levels of organisation and precision while preparing and assembling bakery products to strict quality standards.
  • Followed detailed production schedules and procedures to ensure timely preparation and delivery of goods.
  • Demonstrated strong time management and multitasking by balancing production tasks, cleanliness, and compliance checks.

Education

Music Business & Arts Management -

Middlesex University
London
09/2019 - 04/2022

Skills

  • Strong organisational and time management abilities
  • Excellent interpersonal and communication skills
  • Exceptional customer service and guest experience delivery
  • Leadership & Team Management
  • Ability to manage multiple tasks simultaneously while maintaining quality and customer satisfaction
  • Staff Training and Development

Timeline

Venue Staff, Supervisor

Troxy
07.2023 - Current

Supervisor

Starbucks Coffee
09.2019 - Current

Production Assistant

SPC Bakery
06.2019 - 08.2019

Music Business & Arts Management -

Middlesex University
09/2019 - 04/2022

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Patrycja Bastek