Patrick Paul Eccles

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• Conducted research for better understanding of industry trends.
• Increased revenue through upselling.
• Built strong relationships with customers, resulting in repeat business.
• Increased current product and service sales through knowledgeable customer advice.
• Dealt with customer queries effectively, maintaining high quality service standards.
• Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
• Retained customers by building rapport and delivering tailored product recommendations.
• Assisted customers with product returns, converting refund requests into exchange opportunities to maximise store revenue.
• Understood store goals and used upselling and cross-selling techniques to achieve targets.

• Managing stock control and rotation in accordance with company policies
• Assisting with customer requests
• To focus on full time education (final year of degree)

• Company Overview: Advertising (DIL) at UCAS events
• Assisted in delivering Esports taster sessions to potential students
• Being a professional representative for the University
• Advertising (DIL) at UCAS events
• Completed contract

• Meeting and greeting customers and ensuring customer satisfaction
• Maintaining bar area and workplace
• Cleaning
• Followed food hygiene guidelines
• Began full time education

• Supported the logistics and transportation of equipment and resources across Staffordshire
• Lead on a project to create a sensory garden for a local primary school
• End of placement