Patrick Teal
Glasgow,UK
Summary
MA Film and Television Studies graduate with strong experience in customer service, administration, and operations in arts, archives and financial sectors. Skilled in managing sales enquiries, updating databases, producing reports, and supporting cross-functional teams. Passionate about film exhibition and distribution and eager to contribute enthusiasm and transferable skills to the Sales and Finance Assistant role at Conic.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work history
Archive Assistant
Glasgow City Archive (Glasgow Life)
2026.01 - 2026.06
- Locate, verify, and process materials for researchers and members of the public, ensuring information is handled accurately and efficiently.
- In depth attention to detail when collecting and returning items viewed by public, researchers, businesses and archivists.
- Proficient in using tools like FoxPro, Microsoft Excel and Google Sheets to retrieve, sort and organise large amounts of archival records.
- Highly confident working with numbers and references to guarantee correct records are produced.
- Balancing multiple projects both assigned and taken upon own initiative to better maintain and organise archive.
- With several different archival databases, spreadsheets and software programs to aid in collection and return of viewed material and records.
- Managed acquisition process of new materials, ensuring organised archives growth.
- Performed regular inspections of archived materials-maintaining their quality over time.
- Assisted researchers with archival inquiries, enhancing research efficiency.
Building Attendant
Tramway (Glasgow Life)
2020.08 - 2025.12
- Serve as first point of contact for visiting artists, contractors, and staff, providing professional and efficient customer service via email, phone, and face-to-face.
- Maintain and update events databases via Artifax, manage contracts and coordinate multi-team event diaries with meticulous attention to detail.
- Support production of Creative Scotland Annual Environmental Report, demonstrating strong data management and reporting skills.
- Independently manage building security as key holder, prioritising safety and smooth daily operations.
- Work closely with film, performance and multidisciplinary artists to deliver programmes.
- Safeguard distribution materials, artworks, and shipping documentation, ensuring security and compliance with GDPR.
- Carry out necessary running tasks to ensure successful events with an understanding of exhibition and display of film and art.
- Enrolled in leadership and environmental sustainability training programmes, showing commitment to professional growth.
Customer Service Assistant
WTMS at Glasgow School of Art
2018.12 - 2020.03
- Provided friendly and efficient customer service in busy education establishment.
- Operated as part of small team, requiring excellent communication and collaboration.
- Maintained clean and organised front-of-house areas.
- Handled cash transactions accurately, maintaining financial integrity of the till.
Customer Operations Assistant
Monzo Bank Limited
2019.06 - 2019.11
- Managed competing customer service responsibilities and internal communications using web chat services, email and Slack.
- Met KPIs to assist minimum of 10 customers per hour.
- Supported customers in multiple time zones with vast range of queries, from technological troubleshooting and how-to, payment related queries, missing direct debits, and investigating fraud.
- Produced reports on customer feedback and quality assurance of customer operations.
- Identified vulnerable customers and investigated what assistance could be provided.
- Handled confidential documents with utmost discretion and security.
- Promptly resolved queries for enhanced customer satisfaction.
Manager
Zen Green Services
Baltimore, Maryland
2013.08 - 2018.01
- Identified and signed new clients to meet ambitious KPIs and sales targets.
- Oversaw day-to-day operations, including organising employee rotas for multiple clients.
- Responsible for deep cleaning of homes and offices, organising, and sanitising bathrooms, kitchens, living rooms and dining rooms.
- Extensive knowledge of environmentally friendly cleaning products and eco-conscious cleaning methods.
- Ensured efficient staffing, alongside training to improve productivity.
- Entrusted with security in both homes and offices.
Education
MA - First Class Honours - Film and Television Studies
University of Glasgow
Glasgow 2021.09 - 2025.06
Skills
- Archival management
- Reporting and data analysis
- CRM management
- Event coordination and administration
- Customer service: email, phone, face-to-face
- Sales and client acquisition
- Organisational skills
- Prioritisation skills
- Film passion
REFERENCES
- Irene, O’Brien, Manager at Glasgow City Archive, irene.obrien@glasgowlife.org.uk, Glasgow City Archive
- Yvonne, Smith, Manager at Tramway, yvonne.smith@glasgowlife.org.uk, Tramway
- Abigail, Jenkins, Lecturer in Film and Television Studies and Dissertation Supervisor, abigail.jenkins@glasgow.ac.uk, University of Glasgow
Timeline
Archive Assistant
Glasgow City Archive (Glasgow Life)
2026.01 - 2026.06
MA - First Class Honours - Film and Television Studies
University of Glasgow
2021.09 - 2025.06
Building Attendant
Tramway (Glasgow Life)
2020.08 - 2025.12
Customer Operations Assistant
Monzo Bank Limited
2019.06 - 2019.11
Customer Service Assistant
WTMS at Glasgow School of Art
2018.12 - 2020.03
Manager
Zen Green Services
2013.08 - 2018.01