Patrick Tarpey

Team Leader – Online Operations

Morrisons, [Location] | [Dates]

• I led and organised a team in a fast-paced online retail environment, ensuring orders were completed in an efficient and timely manner and meeting the companies performance targets
• Monitored daily metrics, for example: productivity of the team and order accuracy using data to identify inefficiencies and improve store output.
• Demonstrated management skills by organising workloads, prioritising tasks, and ensuring deadlines were always met
• Communicated coherently with team members and management to resolve day to day issues and maintain high customer standards
• Developed problem-solving and strategic thinking skills by adapting workflows in response to demand fluctuations
• Trained and supported new team members, strengthening leadership and communication abilities

• Delivered satisfactory customer service in a stressful environment, handling orders efficiently while maintaining accuracy
• Worked collaboratively within a team to meet deadlines whilst ensuring smooth operational flow during busy hours
• Maintained accuracy in order processing and payments, contributing to overall service quality and customer satisfaction
• Gained experience working with ordering systems and improving confidence in handling data and technology in an digital setting