Patrick Shum

Processed customer returns for Mitsubishi Electric by inspecting items and determining conditions based on guidelines.

• Logged returned items into warehouse management system (WMS) to ensure accurate, real-time inventory updates.
• Collaborated within a dedicated team to consistently meet daily targets and streamline returns processes.
• Handled returned goods meticulously, ensuring proper sorting for recycling, refurbishment, or disposal.
• Maintained a clean and organized work area to comply with safety standards set by company and client.
• Assisted team members with picking, packing and processing tasks to increase overall warehouse efficiency.
• Scanned, sorted and diverted packages to appropriate warehouse departments for ease of access and accurate tracking.
• Consistently complied with workplace health and safety measures to minimise operational risk.
• Reported missing or damaged items to management, quickly resolving stock issues to maintain production line efficiency.
• Identified and removed damaged products, quickly replacing items with quality stock to minimise customer delays.
• Loaded and unloaded delivery vehicles, minimising damage to goods and ensuring timely dispatch.
• Assessed packages and counted stock to ensure delivery accuracy before unloading and processing.
• Maintained excellent physical fitness levels to safely lift and manoeuvre heavy orders and deliveries.
• Restocked shelves with strict attention to detail, utilising time management and organisation skills to maximise efficiency.

• Accurately pick and prepare customer orders for both delivery vehicles and cash-and-carry collections, ensuring timely dispatch.
• Efficiently load and unload goods from vehicles, adhering to strict safety protocols to prevent damage and injury.
• Manage the 'Goods In' process, verifying deliveries against purchase orders and processing them into the warehouse management system.
• Conduct regular stock counts to maintain high levels of inventory accuracy and support effective replenishment.
• Perform general warehouse maintenance and organisation to ensure a clean, safe, and efficient operational environment.

• Diagnosed and repaired faults on Nokia mobile phones to component level, successfully restoring device functionality.
• Utilised specialised software to update and upgrade phone operating systems and firmware.
• Conducted rigorous quality control screening and testing on all repaired devices to ensure they met company standards before returning to customers.
• Accurately logged all customer devices into the tracking system, assessing condition and functionality upon arrival.

• Completed an intensive two-year work-training programme, gaining hands-on experience across manufacturing and supply chain functions.
• Operated machinery and supported production lines for a leading FMCG manufacturer.
• Performed critical quality assurance checks on products to ensure they met strict company and industry standards.
• Gained insight into nationwide distribution logistics within a large-scale operation.