Years of Professional Experience
Patrick Powell
Office Manager
Leeds
Summary
Organised Office Manager and Administration Professional experienced in optimising productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organisational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
6
6
4
4
Certifications
Work History
Office Manager
Exemplar Health Care
Leeds
01.2022 - Current
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Maintenance of financial records
- Analysed data related to administrative costs and spending trends to prepare budgets for personnel.
- Processing of admissions and discharges
- Supporting the home manager with KPI reviews and exploring variances
- Maintenance of computer and physical filing systems.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Updated reports, managed accounts and generated reports for company database.
- Optimized organisational systems for payment collections, deposits and recordkeeping.
- Prepared meeting rooms and materials and recorded important information.
Business Support Apprentice
Corpus Christi Catholic College
09.2021 - 05.2022
- Previously partook in a Business Administration Assistant Level 3 Course as part of Leeds City College.
- This course offered qualification in the above-mentioned ending 03/2023.
- Skills include administration and reprographic duties such as receiving inbound calls, minute taking in meetings and managing our online presence through our website and Twitter account.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Used Microsoft Word and other software tools to create documents and other communications.
- Improved operations through consistent hard work and dedication.
Care Assistant
Seacroft Green Care Village
12.2020 - 08.2021
- Worked with vulnerable adults in a social care environment as part of a large team
- Completed e-learning such as moving & handling, fire safety and safeguarding
- Followed procedure each day to ensure the service users received the best care possible and worked to the best of my ability.
Customer Service Representative
First Direct Bank
04.2019 - 12.2020
- First Direct as part of HSBC assisting customers with banking enquiries discovering customer needs to provide exceptional service
- Trained in regulated banking procedures i.e. Lost & Stolen, Failed Verification.
- Worked as part of a fast-paced effective team based on a 24-hour operating business.
- Adapted my skills to work effectively within a heavily regulated institution to offer an unbiased, professional service within the financial institution.
- Recorded account information to open new customer accounts.
- Collected and analysed customer information to prepare product or service reports.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Hotel Services/Care Assistant
MHA Gledhow Christian Care Home
04.2016 - 04.2019
- Worked in areas such as kitchen assistant to providing domestic assistant duties in and around the establishment
- Trained in procedures working with COSHH and HACCP
- Provided with e-learning covering fire safety, safeguarding and health & safety at work
- Manual handling training also provided.
Education
A-Levels -
Leeds City College
09.2015 - 07.2017
GCSE -
Roundhay High School
Leeds, England 09.2010 - 07.2015
Skills
Business Administrationundefined
Certification
- Communication Strategies for a Virtual Age, Coursera, University of Toronto
Timeline
Office Manager
Exemplar Health Care
01.2022 - Current
Business Support Apprentice
Corpus Christi Catholic College
09.2021 - 05.2022
Care Assistant
Seacroft Green Care Village
12.2020 - 08.2021
- Communication Strategies for a Virtual Age, Coursera, University of Toronto
09-2020
- Innovation & Emerging Technology: Be Disruptive, Coursera, Macquarie University
08-2020
- The Science of Well-Being, Coursera, Yale University
08-2020
- Work Smarter Not Harder: Time Management for Personal & Professional Productivity, Coursera, University of California
07-2020
Customer Service Representative
First Direct Bank
04.2019 - 12.2020
Hotel Services/Care Assistant
MHA Gledhow Christian Care Home
04.2016 - 04.2019
A-Levels -
Leeds City College
09.2015 - 07.2017
GCSE -
Roundhay High School
09.2010 - 07.2015