Patrick Nayaba

Worked across several high-profile venues including O2 Arena, Riverside East, and Between The Bridges. Delivered exceptional customer service during a variety of events and live performances, ensuring smooth operations and high client satisfaction.

• Assisted in set-up and break-down of event spaces in fast-paced environments.
• Delivered food and drinks efficiently, while maintaining hygiene and presentation standards.
• Provided front-of-house support and guest engagement at large-scale events.
• Consistently praised by supervisors for reliability and team collaboration.

• Oversee a team of 12 waiting staff for all food and beverage-related services, including shift management, stock control, and training.
• Drive continuous process improvement and carry out routine inspections to safeguard adherence to health and safety standards.
• Promote high levels of customer service by proactively monitoring seating availability, time to delivery, quality of service, and problem resolution.
• Promoted to Head Waiter in 12th of December 2022 due to consistently achieving zero error rate and high levels of customer satisfaction.
• Planned large-scale catering for events and assisted with the development of customer retention strategies.
• Trained all new staff members on service expectations, health/safety procedures, and restaurant protocols.

• Provided top-notch customer service by greeting guests, assigning tables, and managing reservations.
• Answered phone calls and proactively resolved complaints to maintain high levels of satisfaction.
• Demonstrated positive attitude and ability to work well under pressure by collaborating with all restaurant staff.
• Instrumental in aiding menu improvements by providing customer insight into the best and worst dishes.
• Trained new staff in restaurant processes, enabling smooth onboarding of employees.