Patrick Ngondwe Ndunda
Swansea,West Glamorgan
Summary
Experienced Sales Coordinator recognized for driving team success and streamlining processes. Managed client relationships and facilitated sales strategies, boosting team efficiency and customer satisfaction. Known for adaptability and problem-solving, consistently delivering results in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Sales representative/Air Freight Coordinator
Al Rais Cargo
Dubai, UAE, Dubai
08.2023 - 09.2024
- Coordinate movement of cargo, including bookings, shipments, and paperwork
- Prepare and follow up on documentation, including airway bills, invoices, and customs entries
- Liaise with airlines, vendors, customers, and overseas offices
- Track and trace shipments to ensuring prompt updates
- Audit invoices to ensuring accuracy
- Advise clients on delivery, payment, and transport options
- Raise shipping claims against logistics service providers (LSPs) and follow up on resolutions
- Calling and meeting potential clients to create positive business relationship
- Maintain highest level of customer service to both new and existing clients
- Identify and engage new business or clients through networking
- Conduct regular follow-ups with clients to maintain strong relationship.
Sales coordinator
Liftcargo Ltd
Nairobi, Kenya
04.2022 - 06.2023
- Developed strong client relationships through frequent follow-ups for improved business prospects.
- Applied knowledge of import and export regulations to ensure legal compliance, avoiding unnecessary penalties or delays.
- Ensured timely deliveries for customer satisfaction with prioritisation of air freight schedules.
- Coordinated freight movements, resulting in smoother operations.
- Arranged cost-effective transport options, contributing to company savings.
- Conducted regular inventory checks, ensuring accurate stock levels at all times.
- Scheduled pickups and deliveries whilst managing warehouse space effectively.
- Processed inventory transactions to dispatch and receive required goods.
Shift Supervisor
NCS Fuel – World Fuel Services
09.2015 - 08.2021
- Perform all administrative duties as required
- Supervise quality control checks on product to ensure product quality
- Monitor operators take and submit fuel samples to the fuel laboratory regularly
- Maintain accurate and up-to-date Records providing documented proof of Product security, traceability and quality control checks
- Maintain accurate and up-to-date Records providing documented proof of Operational and maintenance tasks, recording Performance and Condition of Equipment and Facilities
- Monitor fuel levels and replenish fuel stock with scheduled deliveries
- Assist manager in Delivering Theory and Practical Training packages for Operators
- Supervise all Daily/Weekly/Monthly equipment checks
- Supervise refueling of Aircraft and conduct transactions using the handhelds and printers
- Liaise with other departments for the removal of waste product, and coordination of replenishment of supplies
- Create and maintain up to date manning records to ensure smooth running of operations
- Ensure all fuel accounts are kept up to date, and ensure any variance is reported immediately
- Identify and report any incidents and potential hazards in the workplace immediately.
Fuel Distribution System Operator
NCS Fuel – World Fuel Services
11.2014 - 09.2015
- Refueling both military and civilian Aircraft
- Setting up and refueling lines and servicing equipment
- Ensure Aircraft parking and work areas are free of Foreign Objects Debris
- Perform petroleum operations including laying pipe and sending, issuing, receiving, and storage of bulk fuel
- Perform preventative maintenance and repair of liquid fuel distribution systems; lubricate, replace gaskets and seals
- Monitor pressures gauges and meters including maintaining records and record distribution of petroleum products
- Ensure all required technical orders, publications, checklists and forms are maintained as applicable.
Education
Air Cargo Diploma - Logistics
IATA
Dubai, UAE 11.2023 -
Galileo Certificate -
Career Training Centre
Nairobi 10.2007 - 11.2008
Attained high school certificate -
Muvuti High School
Machakos 01.1997 - 01.2000
Skills
- Cargo handling
- Logistics coordination
- Warehouse operation
- First Aid
- Fire Fighting
- Freight coordination
- Cargo handling knowledge
- Shipment tracking
- Freight booking
- Dispatch coordination
References
References available upon request.
Timeline
Air Cargo Diploma - Logistics
IATA
11.2023 -
Sales representative/Air Freight Coordinator
Al Rais Cargo
08.2023 - 09.2024
Sales coordinator
Liftcargo Ltd
04.2022 - 06.2023
Shift Supervisor
NCS Fuel – World Fuel Services
09.2015 - 08.2021
Fuel Distribution System Operator
NCS Fuel – World Fuel Services
11.2014 - 09.2015
Galileo Certificate -
Career Training Centre
10.2007 - 11.2008
Attained high school certificate -
Muvuti High School
01.1997 - 01.2000
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