Patrick McTeggart
Enniskillen,United Kingdom
Summary
Experienced in administrative procedures with a focus on detail orientation. Manages daily operations with strong planning and organizational skills, ensuring timely project delivery. Proven ability to streamline processes and improve overall efficiency.
Adaptable problem-solver with keen interest in technology and drive to support end-users. Skilled in troubleshooting technical issues and providing excellent customer service. Ready to make significant impact in any IT role.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Assistant manager
Island Discs Record Shop
Enniskillen, Fermanagh
10.1998 - 08.2001
- Managed telephone communications and facilitated online and ticket sales effectively.
- Oversaw stock ordering and conducted regular stocktaking to maintain inventory accuracy.
- Minimised discrepancies during end-of-day reconciliation by accurately managing cash registers.
- Supervised staff to drive productivity and enhance performance outcomes.
- Processed banking transactions while maintaining precise financial records.
- Entered data into computer systems to guarantee reporting accuracy.
- Administered wage payments with timely disbursement for all staff
- Handled customer complaints effectively.
Clerical Officer Grade 2
Erne Hospital Pharmacy Department
Enniskillen, Fermanagh
09.1997 - 09.1998
- Delivered tasks within tight deadlines, maintaining high-quality standards.
- Performed filing, photocopying, and various general clerical duties to support office operations.
- Oversaw invoice payments through a computer system, ensuring accuracy and timeliness.
- Managed face-to-face and telephone enquiries efficiently.
- Assisted pharmacists with orders over the telephone and by fax
Clerical Officer Grade 2
Dental Department Erne Hospital Enniskillen
Enniskillen, Fermanagh
08.1996 - 08.1997
- Managed calendar appointments, ensuring punctuality and time management.
- Enhanced efficiency by managing office supplies inventory.
- Streamlined workflow to enhance productivity.
- Provided clerical support to management staff for efficient operations.
- Ensured accuracy with meticulous data entry tasks.
- Performed word processing tasks for creation of necessary documents.
- Handled incoming post, ensuring timely distribution,.
- Executed scanning and photocopying tasks, aiding information distribution.
- Managed reception area duties, facilitating a welcoming environment for visitors and clients.
Administrative officer
Citizens Advice Bureau
Enniskillen, Fermanagh
06.1992 - 07.1996
- Participated actively in departmental meetings contributing valuable insights and suggestions.
- Organised monthly reports to maintain record accuracy.
- Improved file management system through systematic categorisation and labelling practices.
- Provided excellent customer service for improved client satisfaction.
- Managed incoming calls for efficient handling of enquiries and complaints.
- Handled confidential documents with utmost care; ensured data security at all times.
- Organised filing system for important and confidential office documents.
- Monitored office inventory supplies, re-ordering for service provisions.
- Performed statistical validation and analysis throughout research and development projects.
- Looked after reception and booking appointments.
Advice worker
Citizens Advice Bureau
Enniskillen, Fermanagh
05.1991 - 05.1992
- Encouraged self-help strategies among clients, fostering independence over time.
- Managed caseload of clients, ensuing proper assistance provided.
- Conducted comprehensive assessments to identify individual needs.
- Provision of general advice on a wide range of issues
- Navigated complex legal and social systems for client benefit.
- Collaborated effectively with colleagues to share knowledge and improve service delivery.
- Facilitated referrals to appropriate agencies based on individual circumstances.
- Built trusting relationships, resulting in a supportive environment for clients.
- Liaised with other professionals to ensure coordinated support services delivered.
- Handled crisis situations calmly, providing immediate assistance where necessary.
- Assisted clients in resolving personal issues through advice and guidance.
- Mediated disputes between individuals and organisations towards amicable resolutions.
- Kept up-to-date with relevant legislation to provide accurate advice to clients.
- Handled case documentation safely and securely for optimised client confidentiality.
Education
OCR Pass Credit 6 at Level 3 - Word Processing
Fermanagh Rurual Community Initiative
Enniskillen 02.2011 - 04.2011
OCR Pass Credit 5 at Level 2 - Medical Word Processing
Fermanagh Rural Community Initiative
Enniskillen 02.2011 - 04.2011
OCR Pass Credit 5 at Level 2 - Text Production
Fermanagh Rural Community Initiative
Enniskillen 02.2011 - 04.2011
OCR Pass Credit 5 at Level 2 - Word Processing
Fermangh Rural Community Initiative
Enniskillen 02.2011 - 04.2011
ECDL Level 1 and 2 - IT
European Computer Driving Licence Foundation
Enniskillen 02.2011 - 03.2011
GCSEs - English
St Joseph's College
Enniskillen 09.1984 - 05.1989
Skills
- Software installation and upgrades
- Cybersecurity practices
- Microsoft office suite mastery
- Data backup management
- Troubleshooting expertise
OBJECTIVES
I am looking forward to returning to work after a break due to ill health and then later caring responsibilities. I had to care for my late parents and late partner for many years and am now excited at the prospect of being able to return to the workforce. I have previous experience in both clerical and customer service roles as well as a keen interest in computing and IT. I believe I have good customer care skills and I am always willing to work flexibly to meet the demands of the business.
Affiliations
- My hobbies are computers and I am a keen musician who writes and records his own music.
References
References available upon request.
Timeline
OCR Pass Credit 6 at Level 3 - Word Processing
Fermanagh Rurual Community Initiative
02.2011 - 04.2011
OCR Pass Credit 5 at Level 2 - Medical Word Processing
Fermanagh Rural Community Initiative
02.2011 - 04.2011
OCR Pass Credit 5 at Level 2 - Text Production
Fermanagh Rural Community Initiative
02.2011 - 04.2011
OCR Pass Credit 5 at Level 2 - Word Processing
Fermangh Rural Community Initiative
02.2011 - 04.2011
ECDL Level 1 and 2 - IT
European Computer Driving Licence Foundation
02.2011 - 03.2011
Assistant manager
Island Discs Record Shop
10.1998 - 08.2001
Clerical Officer Grade 2
Erne Hospital Pharmacy Department
09.1997 - 09.1998
Clerical Officer Grade 2
Dental Department Erne Hospital Enniskillen
08.1996 - 08.1997
Administrative officer
Citizens Advice Bureau
06.1992 - 07.1996
Advice worker
Citizens Advice Bureau
05.1991 - 05.1992
GCSEs - English
St Joseph's College
09.1984 - 05.1989
Similar Profiles
Harper HallHarper Hall
Work Experience - Retail/Hair Industry at The Royal Moody Barber Shop / Closer Record StoreWork Experience - Retail/Hair Industry at The Royal Moody Barber Shop / Closer Record Store
Aaliyah IngramAaliyah Ingram
Sales Associate at Mars Record ShopSales Associate at Mars Record Shop
Addison DickAddison Dick
Salesperson at Aussie Island Surf ShopSalesperson at Aussie Island Surf Shop
Harsha Gayan Akuratiya GamageHarsha Gayan Akuratiya Gamage
Environmental & Civil Engineer at K.D.A.Weerasinghe (pvt) ltdEnvironmental & Civil Engineer at K.D.A.Weerasinghe (pvt) ltd
Chinta BalasubrahmanyamChinta Balasubrahmanyam
Customer Sales & Service advisor at ArgosCustomer Sales & Service advisor at Argos