Patrick McDermott

• Leading a Team of a 101 Colleagues, 6 Managers & 3 Team Leaders
• Accountable for managing and driving performance with the team to deliver targets with a high performance culture.
• Ensuring my Store Is Safe & Legal Compliant to keep my Store legal for my customers & colleagues ensuring all training records are up to date and in line with company policy
• Managing PayRoll for my 101 Colleagues In my store ensuring they are paid correctly and managing my contractual budget target of £26,000 a week In my as one of my KPIS
• Driving consistent sales results working closely with my Management Team to look at key trading themes and a key eye for detail around reviewing the competition from local competitors to drive more sales in to my business
• Controlling Cost; accountable for managing Shrink/Cash Loss in my store building and embedding key processes with my store team to ensure targets are met.
• Meeting the key requirements and listening responding to our key stakeholder which Is the customer daily to help improve store shopping experience and reacting with urgency to drive more customers in to my store and increase sales.

• Working closely with my management to ensure all deadlines and key activity sent from the company are actioned within company deadlines
• Accountable for key activity/events in my store and to be able to strategically plan and meet deadlines
• Responsible for delivering our three quarterly shrink audits
• Working closely with my Store Manager to be able to help and support store KPIS and holding regular meetings with my managers to understand the granularity of there role to meet there criteria

• My first appointment of a Store Manager position managing a Team of 8 colleagues and 2 Key Holders where I was accountable for delivering the following results; Sales, Waste, Sales, Turn over, Audits, Post Office Sales. I was able to turn a Store with lack of results & morale In to a well established Store with my positive drive In leadership which drove morale with the Team to deliver.

• As part of my replenishment role I was responsible for Warehouse & Shop Floor Standards and ensuring the tools and processes was in place with my team to drive down overall stock holding levels and increasing sales by driving the correct promotional stock In to my store and using key eye for detail to display In correct trading space to improve sales and customer shopping journey.

As a Fresh/Fruit & Veg Manager I was accountable for driving availability for our customers In store ensuring we are selling high quality products to our customers leading a culture with my teams around quality/hygiene & waste controls to increase customer loyalty to increase our brand name as selling the best quality products In the market.

• Work Level 3 Fresh Food Manager
• Work Level 3 Meat/Fish Manager
• Work Level 3 Night Manager

As part of my first managerial position with Morrisons as a Services Manager I was responsible for leading a Team of 43 Colleagues ensuring my colleagues deliver fast and efficient service at the checkouts for our customers with regular meetings with my colleagues on how to deliver more efficient and engaging service. I worked on the front line at the heart of our customers to resolve any complaints/feedback In the moment and held regular weekly meetings based off what our customers are telling us.

- Responsibilities as part of my checkout Team Leader I had to manage the front end ques and service and dealing with customers and managing my teams as part of my day to day duties scheduling which departments they would be working on managing break times sufficiently to ensure we're still delivering the best service for our customers. Also part of my responsibilities was making sure the accuracy of the till counts through out the day and of day for any suspicious transactions where I would work closely with my line a manager to resolve any issues

I worked as checkout colleague as my first role where I would serve customers and answer any questions about products and Morrisons in general to ensure customers had the best experience with us.