Patrick Hennessy

Work History

01.2020 - Current

Left previous role during Covid to focus on personal work endeavors, which included some freelance closing via a website called 'Commission Crowd'. These were quite low ticket offers in comparison to offers closers.io work with but was still similar in a lot of regards.
Ran my own agency for a couple of years helping E-Commerce brands with Conversion Rate Optimisation, and was closing clients myself on $3-5,000 retainers. Closed this down due to agency burnout working too much.
Also was closing for another agency that I formed that specialized in SEO and web design.

Advanced Agent Marketing

10.2024 - 04.2025

Managed high-ticket sales journeys for diverse clients using both organic and paid channels, specializing in discovery, qualification, and pitching processes.
Closed sales for a $6,800 coaching offer, consistently meeting or exceeding KPIs.
Collaborated with marketing and product teams to optimize campaigns and refine offerings, enhancing overall conversion rates.
Contributed to sales process improvements by providing insights and recommendations to optimize workflows and client experience.

12.2022 - 12.2024

Developed and maintained strong relationships with high-net-worth clients, providing personalized insurance solutions based on unique needs.
Conducted comprehensive needs assessments and delivered expert advice on insurance products, resulting in a 25% increase in client retention.
Managed sales pipeline using CRM tools, leading to a 30% improvement in sales follow-up efficiency.
Collaborated with marketing and product development teams to stay updated on industry trends and competitor offerings.

Lancaster Insurance

03.2016 - 11.2019

Taking inbound calls and calling outbound leads generated from digital channels to deal with customer sales enquiries, taking their details and quoting through as AMS (Open GI) with a view to selling.
Learned a multitude of niche specialist insurance products, such as classic cars & motorcycles, kit cars, military vehicles, 4x4's, quad bikes, horseboxes.
Over a 3.5 year period, helped the company £10,000,000 in GWP in new business and renewal income.
Liaised with the underwriting team using product knowledge to help identify new customers to target.
Liaised with group marketing departments to help optimize the customer journey for specific products to help lower lead costs & optimize conversion rates.
As one of the highest performing sales members, was also tasked with helping train new sales representatives in a 'sales academy' once they'd passed their probation (Teaching the more intermediate stuff, product knowledge in depth, closing techniques etc).

Marshall Fleet Solutions

12.2014 - 02.2016

Obtain information from customers as to the requested or needed vehicle work, then recording the appropriate information on to Kerridge (ERP software system).
Determine the scope of the repair or maintenance work needed to be done, prioritize the work and communicate with relevant sub-contractors.
Communicate work orders and observe workflow progress on the units to ensure the work is completed to specified requirements in a timely manner.
Liaising with administration and management to ensure all vehicle repairs are carried out in the most cost effective way possible.
Ensuring customers have spare vehicles whenever possible, in order to minimize any potential disruption of their workflow.

Coral Bookmakers

11.2013 - 12.2014

Maintaining cash balances, producing figures for shop and ensuring books are balanced on a daily basis.
Taking customers bets, as well as paying them out should they win.
Ensuring the working environment is clean, crime free, safe and fair, and isn't taking advantage of children or vulnerable adults.
Offering all customers new and exciting products, primarily over the counter.
Striking up a repertoire with new customers in the bid to make them feel welcome.
Emptying fixed odds betting terminals at the end of the night, then ensuring all money within them is accounted for, and stored in the shop safe.
Carrying out store Ebitda.