Patrick Gribben
Calmore,Hampshire
Summary
I’m dedicated and reliable with a strong background in CRM systems and hands-on experience using Microsoft Office tools like Access, Excel, Word, and PowerPoint. I demonstrate attention to detail and accuracy, complemented by creativity and efficiency in problem-solving. I'm energetic and eager to learn new skills, with proven ability to work effectively both independently and as part of a team. I communicate confidently over the phone, in person, and via email, and I value being approachable, hardworking, and honest in everything I do.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work history
Store assistant
Goodies Fish And Chips
Totton, Hampshire
2021.05 - 2023.07
- I was responsible for taking customer orders, helping to prepare them for collection and maintaining great levels of customer service while working as part of a team. I also contributed to maintaining a safe and clean work environment by regularly cleaning the utensils used and sweeping both in the food prep area and at front of house.
Telemarketer
UK Energy Saving Network
Totton, Hampshire
2025.09 - 2026.04
- My responsibilities as a telemarketer at UK Energy Saving Network were to initiate outbound telephone calls in response to online enquiries regarding loft insulation. The purpose of these calls was to assess the feasibility of the work and to arrange a free survey of the customer’s loft, enabling an accurate quote for loft insulation. In order to retain leads, I scheduled callbacks to secure prospective opportunities.
- During this time, I provided excellent customer service and adapted my communication style according to the client's needs for better understanding. I handled objections tactfully to maintain positive relationships. I had further developed my confidence with talking with other people in this role, especially in handling difficult questions that I may not be prepared for ahead of time, and made sure to maintain polite and respectful telephone manners.
- The commission structure for this job was based on the deals generated by these surveys, so ensuring the quality of the bookings was very important. Therefore, I documented all calls with detailed notes for future reference abiding by Data Protection guidelines. This required attention to detail in order to accurately enter and maintain records in customer database.
Brand Ambassador (BA)
SoCo Organisation
Southampton, Hampshire
2025.08 - 2025.09
- As a Brand Ambassador at SoCo, I engaged directly with members of the public through door-to-door promotion, encouraging sign-ups for regular giving campaigns supporting Macmillan and Great Ormond Street Children’s Hospital. This experience strengthened my communication skills and increased my confidence when interacting with a wide range of people.
Accounts Administrator
Intouch Accounting
Bournemouth, England
2023.07 - 2025.04
- At Intouch Accounting, I undertook a wide range of responsibilities. Initially, my role focused on general administration, including handling incoming and outgoing post, processing applications for various tax authorisations, and liaising with HMRC to resolve client queries.
- In October 2024, my position became more specialised, with a focus on Pay As You Earn (PAYE) tax queries. I also took on responsibility for managing payroll for Intouch Accounting’s clients, ensuring accuracy and compliance with relevant regulations.
- During my initial work experience, I contributed to the creation of marketing content, including writing blog posts for publication on social media. I also supported the registration of clients for Making Tax Digital (MTD) for VAT, a task requiring a high level of attention to detail, which I completed accurately and ahead of schedule.
- My employment at Intouch ended when the business went through a cost management exercise following a contraction in customer numbers, leading to my role being made redundant.
Education
BA(hons) - Creative Industries Futures (Music)
Academy of Contemporary Music (ACM)
Guildford 2022.09 - 2023.02
A Level - English Language & Literature, Psychology
Brockenhurst College
2020.09 - 2022.07
GCSEs -
Twynham High School
2015.09 - 2020.07
Skills
- Positive, hardworking and honest
- Attention to detail & accuracy
- Experience in CRM systems
- Energetic and eager to learn new skills
- Wide range of creative & problem solving skills
- Work well as part of a team, but confident in ability to work alone
- Proficient in all areas of Microsoft Office: Access, Excel, Word and PowerPoint Experience with editing programs such as Photoshop
- Proficient in telephone, verbal and email communications
Affiliations
- In my spare time, I’ve been teaching myself to play the guitar and enjoy painting models—both of which have helped me explore creative ways to express ideas and emotions. This has naturally led to an interest in songwriting, where I’ve discovered a real passion for creating music. I’ve also previously been involved in team sports such as rugby and basketball, experiences that strengthened my teamwork skills and gave me opportunities to develop confidence and leadership.
Timeline
Telemarketer
UK Energy Saving Network
2025.09 - 2026.04
Brand Ambassador (BA)
SoCo Organisation
2025.08 - 2025.09
Accounts Administrator
Intouch Accounting
2023.07 - 2025.04
BA(hons) - Creative Industries Futures (Music)
Academy of Contemporary Music (ACM)
2022.09 - 2023.02
Store assistant
Goodies Fish And Chips
2021.05 - 2023.07
A Level - English Language & Literature, Psychology
Brockenhurst College
2020.09 - 2022.07
GCSEs -
Twynham High School
2015.09 - 2020.07