Patrick Earley MBCS
Summary
Accomplished professional with expertise in requirements engineering, process modelling, and gap analysis. Demonstrates strong stakeholder management and leadership skills, complemented by exceptional problem-solving and communication abilities. Proficient in Excel, aiming to leverage analytical skills to drive organisational success.
Overview
11
11
years of professional experience
Work history
Customer Service Supervisor
Waitrose & Partners
04.2022 - Current
- Drove and led a business change project aimed at improving customer service and retention
- Led presentations and workshops, championed for new procedures and performance management methods, engaged in forum discussions, provided coaching and embedded a fresh culture of customer service
- Compiled Voice of the Customer feedback to deepen insight into customer journey map, assessing expectations relative to value propositions and pinpointing essential touch points for optimisation.
- Leveraged full store schedule and available resources to prioritise tasks and foster a synergistic environment, achieving CSF’s and KPI’s.
Supermarket Assistant
Waitrose & Partners
01.2021 - 01.2022
- Trained in numerous departments across the branch to better understand the business and identify opportunities for improvement
- Forged relationships with stakeholders to influence decision-making and promote a holistic view of the organisation's needs
Crew Trainer
McDonald’s
01.2015 - 01.2019
- Trained staff across the store, imparting crucial knowledge regarding personal skills, team performance and regulation requirements
Education
International Diploma - Business Analysis
IT Online Learning
06.2024 -
Level 4 Apprenticeship - Retail Management
Inspiro Learning
05.2022 - 09.2023
NVQ Level 3 - Health Science
South Cheshire College
09.2015 - 07.2017
Skills
- Requirements engineering
- Process modelling
- Gap analysis
- Stakeholder management
- Problem solving
- Communication skills
- Team leadership
- Excel proficiency
Affiliations
- Proud member of the CCF (RAF Regiment) in high school, earning the rank of corporal and awarded best NCO two years running. Led expeditions, planned classes, piloted two biplanes, completed St John’s Ambulance first aid course
- Competitive Yu-Gi-Oh player, consistently earning invitations to compete at the European Championships since 2017. Requires an understanding of the shifting metagame, an ability to pick up on trends and develop counters and to think clearly and effectively in time-bound scenarios
Timeline
International Diploma - Business Analysis
IT Online Learning
06.2024 -
Level 4 Apprenticeship - Retail Management
Inspiro Learning
05.2022 - 09.2023
Customer Service Supervisor
Waitrose & Partners
04.2022 - Current
Supermarket Assistant
Waitrose & Partners
01.2021 - 01.2022
NVQ Level 3 - Health Science
South Cheshire College
09.2015 - 07.2017
Crew Trainer
McDonald’s
01.2015 - 01.2019