Patrick Crowley
Westcliff-on-Sea,Essex
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Multi-talented able to work all shop positions. Offering 6 years of industry experience and demonstrated track record of leadership and operations success. Additionaly,my acting backgroud enbales the ability to work, adapt and communicate with indvudals from all walks of life.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Shift manager
McDonald's
Southend on sea , Essex
04.2018 - Current
- Managed staff schedules, ensuring required coverage to meet shift needs within budget.
- Adhered to company standards and compliance requirements for operations and cleanliness.
- Addressed staff absences and holiday requests to achieve consistent rota coverage.
- Ordered stock and procured services to deliver on company goals.
- Kept employees operating productively to meet business and customer needs.
- Employed forward-thinking mindset to anticipate and quickly eliminate issues on shift.
- Evaluated team outputs and delivered constructive feedback to aid professional development.
Crew trainer
McDonald's
Southend-on-Sea, Essex
01.2017 - 04.2023
- Provided regular feedback and constructive criticism on employee performance.
- Identified training needs and recommended action to appropriate supervisor.
- Set positive examples for team members by demonstrating quality service.
- Encouraged professional development and goal setting for all staff.
- Provided one-on-one coaching to employees needing improvement in performance.
Hairdressing assistant ( Temp)
Urban utopia
Westcliff-on-Sea, Essex
01.2015 - 02.2023
- Managed customer bookings, ensuring accurate and detailed appointment records were maintained.
- Ensured customers were greeted warmly, providing attentive care to enhance salon experiences.
- Educated customers on current beauty products and items.
Crew member
McDonald's
Westcliff-on-Sea, Essex
07.2016 - 01.2017
- Supported store goals by maximising sales opportunities and providing great quality service.
- Operated cash register to take payments and process orders.
- Prepared products following restaurant portion and presentation standards.
- Flexibly took on various roles to support workflow.
Education
Bachelor of Arts - Acting
University centre Essex
Essex 09.2019 - 06.2022
Higher National Diploma - Acting
South Essex College
Southend-on-Sea 09.2016 - 07.2018
Skills
- Quality Assurance
- Team Building
- Training and mentoring
- KPI management
- Staff training and development
- Customer relationship management
- First aid and CPR
Timeline
Bachelor of Arts - Acting
University centre Essex
09.2019 - 06.2022
Shift manager
McDonald's
04.2018 - Current
Crew trainer
McDonald's
01.2017 - 04.2023
Higher National Diploma - Acting
South Essex College
09.2016 - 07.2018
Crew member
McDonald's
07.2016 - 01.2017
Hairdressing assistant ( Temp)
Urban utopia
01.2015 - 02.2023
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