PATRICK BANGURA
Kidbrooke,London
Summary
Diligent Environmental Health practitioner dedicated to working together to improve and safeguard standards relating to people's health and well-being. Knowledgeable in current environmental health legislation to implement upgraded policies and procedures. Proficient in coaching and mentoring onboarding staff to enhance productivity and the quality of service delivery.
Overview
23
23
years of professional experience
1
1
Certification
Work history
Environmental Health Officer
Westminster City Council
2005.05 - Current
- Noise Service
- Key Duties and responsibilities;
- In addition to the duties in my previous employment, I also have experience and currently carry out the following;
- Responding and investigating complaints relating to nuisance within a 24/7 noise service
- Helped with proactive and reactive Food Hygiene & Safety inspections
- Delivering a customer focused, high quality service in accordance with the agreed service specifications, business plan, service level agreements and the requirements of legislation, delegated powers, Council policy and Standing Orders and officer codes of practice
- Personally take responsibility for my casework
- Advising and guiding other staff within the team on case-related policies and practices, where necessary
- Supervising less experienced staff on case-related activities
- Contributing to the maintenance and development of an organisational culture that is proactive, encourages innovation, team oriented and flexible in responding to changing needs and priorities
- Assisting in the continuous development of the noise service through:
- Participating in the review of performance targets and standards
- Participating in promotion, education, and awareness campaigns
- Maintaining an awareness and understand all legislation and statutory instruments relevant to the provision of the service provided by the team at a national ( Media) and at local level ( Community awareness campaigns - businesses and residents)
- Participating and assisting other members of staff in the system of record keeping and contributing to the sufficiency and accuracy of relevant databases
- Assisting in achieving best practice by assisting in implementing continuous improvements and enhancements to the service
- Contributing to policy formulation and the systems of support necessary for implementing new policy
- Planning, organising, and delivering own tasks and workload effectively to meet goals and in line with corporate objectives and statutory provisions
- Negotiating and liaising with staff at all levels within and outside the organisation
- Ensuring that standards are maintained in line with corporate and departmental objectives
- Investigating issues within own area of work and pursue goals and objectives until achieved
- Overcoming obstacles or refers problems to managers
- Keeping up to date with professional knowledge, expertise and best practice
- Proactively share knowledge of the job and experience of the organisation
- Responding positively to organisational initiatives and objectives through effective implementation and adoption
- Communicating clearly and effectively both orally and in writing within and outside the organisation
- Representing the organisation professionally when dealing with internal and external customers
- Displaying sensitivity, tact and diplomacy in all situations and reacts flexibly in responding to rapidly changing circumstances
- Operating systems to record, monitor and analyse appropriate information
- Awareness of legislative and procedural requirements of data collection and storage.
Environmental Health Officer
London Borough of Lambeth
2004.03 - 2005.05
- Key duties and Responsibilities include:
- Investigating and resolving, within published service standards, service requests relating primarily to noise, dust, odours and other nuisances, but also complaints relating to other areas within the Environmental Services remit
- Working outside of normal office hours as part of the Noise and Nuisance Service's 24 hour/7 days a week shift system
- Preparing and assisting in the preparation of the service and enforcement of legal notices under the Environmental Protection Act 1990, Control of Pollution Act 1974 and any other relevant legislation
- Following up and re-visiting where informal and formal action has been taken, checking works in progress, ensuring that the necessary works, etc
- Have been properly executed in accordance with good practice and identifying cases where notices have not been complied with and take appropriate enforcement action
- Assisting in carrying out visits and gather evidence from time to time, out of hours, for colleagues in other teams such as Anti- Social Team, Food team, Licensing Enforcement, Planning Enforcement, and highways enforcement
- Assisting in the instigation of all necessary legal action in line with Council policy, including preparing and presenting evidence at Court and Tribunals
- Responding to correspondence and maintain up to date records on the Council's computer systems, officer notebooks, records of visits made and action taken to ensure a complete record of cases is maintained in the event of later enquiries, complaints or subsequent legal action
- Giving advice to residents, members of public and commercial undertakings on Environmental Health matters relating to premises in the borough
- Contributing to projects and initiatives in relation to the work of the Noise and Nuisance Team and other Council departments or teams
- As Out of hours Duty Officer, responding to requests as received during the course of noise and nuisance shift work
- Keeping abreast of appropriate legal and technical developments in noise and nuisance
- Undertaking projects and initiatives to improve the delivery of the service and reflect the impact of the wider environmental agenda on the operation of the premises visited
- Preparing detailed reports relating to case work and wider noise and nuisance issues and attending internal (ASB, housing) and external (Construction/building sites, licensed premises) meetings and Committees of the Council(Licensing)
- Participating in the training of businesses, health promotion initiatives and the staff training programme
- Communicating and liaising with other colleagues about matters relating to work within their areas
- Covering colleagues in time of leave, sickness, or other absenteeism
- Meeting performance targets for proactive and reactive work.
Acting Team Leader
London Borough of Hounslow
2002.10 - 2004.02
- Private Sector housing Unit
- Providing clear and detailed advice in response to queries about housing disrepairs, houses in multiple occupation (HMOs) applications, and enforcement of complex legislation and management regulations to a broad range of stakeholders
- Carrying out inspections of properties in disrepair and other non-compliance with local and statutory requirements and breaches of management standards
- Supporting the Group Manager in the professional management of the team and by producing reports and reviews
- Working with multi-agency partners and leading on investigations to identify and regulate unregistered HMOs
- Leading on investigations to identify empty properties with the intention of bringing them back into use
- Supporting and guiding team members in taking housing related enforcement actions, to improve housing standards, private landlord practices and to tackle rogue landlords
- Prepare statutory notices and schedules which set out works required to bring properties up to statutory and council standards
- Supervising and supporting team members, including coaching/mentoring and performance management
- Assisting with team member training, development, motivation and discipline to maximise efficiency and productivity of the team
- Provide expert advice and guidance to management and other environmental health staff with the aim of protecting and improving the health and well-being of residents, employees, and visitors within the Borough.
Senior Technical Officer
London Borough of Hounslow
2001.10 - 2002.02
- Private Sector housing Unit
- Key duties & responsibilities:
- Inspecting properties in poor, overcrowded and unsanitary conditions
- Gather evidence under guidelines such as the Police & Criminal Evidence Act (PACE) and prepare legal case files for the purposes of civil and criminal proceedings in courts and tribunals including prosecutions
- Liaise with barristers and legal professionals and make decisions on their cases using discretion within the Council's policies
- Assisting and deputizing for Senior Officers on a range of complex and contentious issues where persuasion and advocacy is required
- Helped in the development of junior officers and contributed to their skills and knowledge by identifying training needs and mentoring and coaching them
- Investigating and taking appropriate action, in accordance with council policies, in relation to service requests and complaints about the service concerning technical or legal housing matters
- To take responsibility and lead enforcement inspections, in line with council policies and procedures
- To ensure that they are carried out safely and effectively, and ensuring legal enforcement cases are driven forward and brought to a satisfactory conclusion
- To assist in preparing and presenting accurate written and/or verbal reports, briefings and presentations directly to senior managers, the Mayor, Cabinet and other bodies and to attend meetings as necessary or required
- Maintaining relationships with partners and stakeholders particularly landlords and tenant groups to ensure the delivery of key outputs and performance indicators
- To give high levels of customer care and recognize the service needs of clients with complex needs and ensuring the delivery of high-quality customer service
- To liaise with internal and external stakeholders to ensure that issues relating to poor housing are effectively identified and resolved.
Education
MSc - Public Health
2015
Diploma - Acoustics & Noise Control
2006
BSC (Hons) - Environmental Health
2001
Skills
- General Software skills and knowledge of the following programs:
- Windows XP, Microsoft Word, Excel & PowerPoint
- Inspection reporting
- Issue investigations
- Risk assessment
- Safety inspections
- Team building
- Time management
- Leadership
Accomplishments
- As an environmental health practitioner, I endeavour and strive to focus on the evolving challenges to maintain and promote the health and wellbeing of people and the environment through relevant laws to achieve the aims and objectives of the service and the goals of Council.
Certification
Conflict Resolution - Maybo Mental Health Risk Assessment Safeguarding Adults & Children Unconscious bias.
Affiliations
The Chartered Institute of Environmental Health
The Institute of Acoustics
Interests
Football, music, reading and swimming.
Timeline
Environmental Health Officer
Westminster City Council
2005.05 - Current
Environmental Health Officer
London Borough of Lambeth
2004.03 - 2005.05
Acting Team Leader
London Borough of Hounslow
2002.10 - 2004.02
Senior Technical Officer
London Borough of Hounslow
2001.10 - 2002.02