Patricio Fuentes Soto
Cork,CCG
Summary
Hardworking Head Waiter with 7 years of Restaurants and Bar establishment serving experience. Focused and reliable waiter bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Overview
10
10
years of professional experience
Work History
Head Waiter
PATIO PENQUISTA 366
05.2023 - 07.2024
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Managed food resources, memorized orders, and coordinated customer service.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised server staff and simultaneously served personal section of tables.
- Stayed up-to-date on menu changes to help customers make food choices.
Head Waiter
TERRAZAS DE VILUMANQUE
12.2016 - 02.2017
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Bussed and reset tables to keep dining room and work areas clean.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Supervisor
SUSHI FURAI LTDA
12.2014 - 10.2016
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed effective improvement plans in alignment with goals and specifications.
- Frequently inspected production area to verify proper equipment operation.
- Devised and implemented processes and procedures to streamline operations.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
Master of Science - Nutrition Sciences
UNIVERSIDAD DEL DESARROLLO
CONCEPCION08.2013
Master of Science - SPORT AND FITNESS NUTRITION
UNIVERSIDAD DE LAS AMERICAS
CONCEPCION11.2023
Skills
- Team Supervision
- Dining area maintenance
- Upselling techniques
- Daily specials memorization
- Service prioritization
- Order Taking
- Wine Knowledge
- Safe Food Handling
- Guest service
Languages
Spanish
Native language
INGLES
Upper intermediate
B2
Timeline
Head Waiter
PATIO PENQUISTA 366
05.2023 - 07.2024
Head Waiter
TERRAZAS DE VILUMANQUE
12.2016 - 02.2017
Supervisor
SUSHI FURAI LTDA
12.2014 - 10.2016
Master of Science - Nutrition Sciences
UNIVERSIDAD DEL DESARROLLO
Master of Science - SPORT AND FITNESS NUTRITION
UNIVERSIDAD DE LAS AMERICAS
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