Patricia Sofia Silveira Teixeira Branco
Newmarket,England
Summary
People-oriented Business Manager with honest, hard working nature, leadership talents and resilient. Quick learner and good at building relationships with crew, customers and neighbourhood. Ability to work in a team, self motivated, high energy levels and open mind. McDonald's has been my second house, my second family for the last almost 12 years and I am a proud member of this company and his values. I have the ambition and the passion to grow on our McFamily and take others with me on that growing journey.
Overview
15
15
years of professional experience
Work History
Business Manager
McDonald's - Newmarket Road, Cambridge
Cambridge, Cambridgeshire
12.2021 - Current
- Organised financial data and reports detailing key metrics, completing within agreed timeframes.
- Prioritise actions that improve customers experience and fuel restaurant growth.
- Hired exceptional candidates and effectively led staff to maximise productivity and eliminate process lags.
- Hold leaders accountable for growing talent and have a succession plan.
- Managed and motivated the team to achieve performance outcomes and maximise productivity.
- Stop behaviours that aren't aligned to McDonald's culture and values.
- Precede to investigations and disciplinary meetings when need it, in a fair and constant manner.
- Ensure that the workplace is a safe and repesctful environment to all.
- Demonstrated company core values in management and leadership, working with respect, honesty, integrity, inclusion and safety of others.
Assistant store manager
McDonald's
Cambridge, Cambridgeshire
05.2016 - 12.2021
- Mentored and motivate the team to achieve great results.
- Improved store ability to meet and exceed customer expectations.
- Crew scheduling.
- Interviews, welcome meetings and onboarding process.
- Responsible for training.
- Holding monthly meetings with crew trainers and every other month with crew to communicate results and to find ways to improve the store results.
- Demonstrated company core values in management and leadership, working with respect, honesty, integrity, inclusion and safety of others.
Shift manager
McDonald's - Newmarket Road, Cambridge
Cambridge, Cambridgeshire
08.2014 - 05.2016
- Increased team efficiency by analysing staff and equipment performance.
- Address skills gaps and challenges.
- Led team to achieve KPI targets in fast-paced environments.
- Adhered to company standards and compliance requirements for operations and cleanliness.
- Promoted safety culture through clear communications.
- Kept employees operating productively to meet business and customer needs.
- Trained and mentored new employees to maximise team performance.
- Led by example and demonstrated company best practices.
- Maintained neat and tidy workstation to promote cleanliness and sanitation guidelines.
- Organised floor plan to meet demanding production goals.
Crew trainer
McDonald's - Newmarket Road, Cambridge
Cambridge, Cambridgeshire
07.2013 - 08.2014
- Supported teams to achieve shift targets such as service times or waste minimisation.
- Maintained current knowledge of company standards and up-to-date food safety regulations.
- Training new starters and ensure procedures are well known.
- Coach all team on procedures and how to work in way to achieve better results.
- Provided regular feedback on employee performance.
- Set positive examples for team members by demonstrating quality service.
- Drove compliance to company standards by reinforcing rules and procedures.
- Reinforced hygiene and food safety procedures.
- Developed employees' skills in new tasks or stations.
Crew member
McDonald's - Newmarket Road, Cambridge
Cambridge, Cambridgeshire
04.2012 - 06.2013
- Prepared food and beverages within target timeframes.
- Acted as team player by helping colleagues finish their tasks.
- Prepared products following restaurant portion and presentation standards.
- Attended to customers with friendly and accurate service.
Clinical psychologist
Private Clinic
Lisbon, Portugal
12.2008 - 10.2011
- Created and implemented treatment programmes for optimal outcomes in patients and families.
- Advised multi-disciplinary team on psychological issues.
- Scheduled appointments and consultations for best-possible care provision in line with patient needs.
- Developed excellent professional relationships with clients for continued positive outcomes.
- Exercised full clinical responsibility for psychological intervention and evaluation with range of common, acute and complex mental health needs.
Education
Master Degree - Clinical Psychology
09/2007 - 11/2008
Bachelor of Psychology - Psychology
09/2003 - 07/2007
Skills
- Employee management
- Operational leadership
- Business planning
- Staff training and development
- Capable of building relationships
- Data collection and analysis
- Resilient
- Open to changes and challenges
Languages
English
Advanced
Portuguese
Native
Timeline
Business Manager - McDonald's - Newmarket Road, Cambridge
12.2021 - Current
Assistant store manager - McDonald's
05.2016 - 12.2021
Shift manager - McDonald's - Newmarket Road, Cambridge
08.2014 - 05.2016
Crew trainer - McDonald's - Newmarket Road, Cambridge
07.2013 - 08.2014
Crew member - McDonald's - Newmarket Road, Cambridge
04.2012 - 06.2013
Clinical psychologist - Private Clinic
12.2008 - 10.2011
Universidade Lusofona de Humanidades e Tecnologias - Master Degree , Clinical Psychology
09/2007 - 11/2008
Universidade Lusofona de Humanidades e Tenologias - Bachelor of Psychology, Psychology
09/2003 - 07/2007
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