Patricia Mariel De Jesus
Quezon city,NCR
Summary
Experienced in handling customer queries with friendly and professional approach. Thrive in fast-paced environments, ensuring customer satisfaction through clear communication and problem-solving. Excel in building rapport and resolving issues efficiently.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Alorica
Quezon city
09.2025 - Current
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Built rapport with customers through courteous and professional communications.
- Developed customer service guidelines and procedures, standardising response times and quality of service across the team.
Proprietor
PPH Furniture center
Caloocan
08.2021 - 12.2025
- Used excellent negotiation skills to obtain best deals and prices for various business contract deals.
- Managed day-to-day business operations, ensuring smooth and efficient workflow.
- Maintained rigorous quality control standards to uphold product and service excellence.
Cashier
Mcdonald's
Caloocan
04.2012 - 09.2012
- Processed transactions quickly and accurately, enhancing customer checkout experience.
- Managed queue efficiently, reducing waiting times and improving customer satisfaction.
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
Education
Bachelor of Science - Hospitality Management
- [Degree] College level (1st semester)
Bachelor of Science - Hospitality Management / Communication arts
- [Degree] College level (2011 -2013)
Skills
- Customer service
- Conflict resolution
- Quality control
- Negotiation tactics
- Time management
- Problem-solving
- Multi-tasking
- Basic computer knowledge
- Call centre experience
- Written and verbal communication skills
- Strong customer service orientation
- Outstanding customer service
- Pressure handling
- Team Leadership
- Highly efficient
Timeline
Customer Service Representative - Alorica
09.2025 - Current
Proprietor - PPH Furniture center
08.2021 - 12.2025
Cashier - Mcdonald's
04.2012 - 09.2012
Colegio de San juan de Letran - Bachelor of Science, Hospitality Management
University of the East - Bachelor of Science, Hospitality Management / Communication arts