Patricia C. Mbewe
Cape Town
Summary
Reliable and professional hospitality worker equipped with excellent communication and customer service skills. Possesses strong teamwork and problem-solving abilities, honed through various roles in service industries. Committed to enhancing guest experiences and fostering welcoming environment.
Overview
17
17
years of professional experience
Work History
Restaurant supervisor
Pelu's kitchen
Zambia
08.2022 - 10.2024
- Maintained safe working and guest environments, reducing injury and incident risks.
- Quickly identified problem situations, skillfully resolving incidents to maintain satisfaction of involved parties.
- Led motivated teams of front- and back-of-house staff, achieving high-quality standards and service.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
Waitress
Asado restaurant
Malawi
02.2021 - 06.2022
- Accurately took orders, making menu recommendations as appropriate.
- Demonstrated exceptional memory and communication skills for reliable and trusted service.
- Ensured smooth restaurant operation by effectively managing reservations system.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
Laundry and dry cleaning assistant
Blantyre Laundry
Malawi
03.2013 - 12.2020
- Added cleaning agents and conditioners based on fabric type.
- Worked to schedule to complete laundry tasks within set timeframes.
- Loaded and unloaded washing machines with regard to machine capacity.
- Ironed articles with hand irons or steam pressers.
- Carried out minor repairs on clothing such as button replacement; added value to the overall service offered.
- Processed payments from customers quickly and accurately, maintained balance sheet records daily.
Housekeeper
Sunnyside Lilongwe
Malawi
05.2007 - 01.2012
- Interacted positively and professionally with residents, maintaining excellent service standards.
- Provided high-quality cleaning services on 15 rooms daily, working efficiently to meet timeframe demands.
- Handled customer laundry with care to maintain garment and linen condition.
- Achieved cleaning requirements within allotted timeframes.
- Swept and vacuumed floors, hallways and stairwells, keeping public areas immaculately well-presented.
Education
MSCE -
Dzenza High School
Malawi 04.2001 - 11.1992
Skills
- Dinner service planning
- Teamwork
- Feedback receptiveness
- Initiative taking
- Customer service excellence
- Proactive initiative
- Effective communication
- Conflict Resolution
References
Chimwemwe Kalinga - +265 996 52 02 26
Frederick Chitedeze - +265 886 84 94 13
Timeline
Restaurant supervisor
Pelu's kitchen
08.2022 - 10.2024
Waitress
Asado restaurant
02.2021 - 06.2022
Laundry and dry cleaning assistant
Blantyre Laundry
03.2013 - 12.2020
Housekeeper
Sunnyside Lilongwe
05.2007 - 01.2012
MSCE -
Dzenza High School
04.2001 - 11.1992
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