Patricia Rodrigues
London,Essex
Summary
Dedicated customer service professional enhancing loyalty through attentive service and effective query resolution. Skilled in training new staff and ensuring efficient store operations. Fosters positive team dynamics while adapting to varied tasks with flexibility and initiative. Committed to improving office efficiency through reliable administrative support and strong planning and time management skills.
Overview
2
2
Languages
1
1
Certification
7
7
years of professional experience
Work History
Junior Assistant
Hunter's
Biltong, Essex
06.2023 - 02.2025
- Processed transactions efficiently, including cash, credit card, and gift voucher payments.
- Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
- Trained new staff on shop procedures, till operation, and customer service excellence.
- Fostered a positive shopping experience, leading to repeat business and customer loyalty.
- Opened and closed the store by completing security, cleaning and financial checklists.
- Rotated stock on shelves, reducing stock waste and minimising store losses.
Factory Worker
The Home of Sausages
London
12.2022 - 06.2023
- Operated machinery and equipment with precision to maintain high production standards in a factory setting.
- Handled various machines with precision in compliance with safety protocols. with precision following safety standards.
- Packed finished products meticulously, preparing them for shipment while minimising damage.
- Accurately counted finished products to verify order completeness and facilitate timely shipment.
- Ensured cleanliness and organisation in the work area to uphold health and safety standards.
- Maintained, sanitised and cleaned work areas to meet health and safety standards.
- Organised tools and equipment for efficient access and operation.
Waitress/Bar Staff
Os 3 reis Portuguese Grill
05.2022 - 12.2022
- Handled customer complaints with empathy, offering solutions to resolve issues and maintain positive dining experiences.
- Documented customer orders, calculated bills and processed payments.
- Maintained extensive knowledge of food, drinks and menus to answer customer queries.
- Assisted colleagues during busy periods, fostering a team-oriented atmosphere to improve overall service.
- Maintained cleanliness of dining area by promptly clearing tables and resetting them., clearing tables and resetting them for new guests in a timely manner.
- Set tables with clean cutlery, crockery, and glassware before each dining session. with clean cutlery, crockery and glassware throughout sittings.
- Upheld company brand image by consistently presenting a neat and professional personal appearance. by keeping a neat personal appearance.
Waitress
Miller & Carter
London, Greater London
05.2021 - 04.2022
- Identified and responded to guests' service needs promptly, enhancing their overall dining experience. guests' service needs.
- Instructed kitchen staff on customer preferences and dietary requirements to ensure satisfaction. to kitchen staff on customer preferences and special dietary needs.
- Inspected tables before guest arrival, maintaining establishment high-quality standards.
- Cleared and reset tables with clean service ware, ensuring adherence to restaurant standards.
- Polished bar glasses and cutlery, maintaining excellent bar presentation.
- Processed cash, credit card and voucher payments using POS terminals.
Team Member
Domino's
London
10.2020 - 07.2021
- Managed pizza preparation process, from dough stretching to topping arrangement, ensuring high-quality product delivery.
- Skilfully managed oven temperatures and cooking times to guarantee optimal pizza quality.
- Conducted food preparation tasks, including dough kneading, ingredient chopping, and sauce preparation.
- Prepared food to match quality standards and customer expectations.
- Addressed customer feedback on pizza quality and service, making adjustments to meet and exceed expectations.
- Followed exact recipes for preparing consistent signature dishes meeting customer expectations.
- Arranged stored produce in date order to reduce kitchen waste.
Crew member
McDonald's
Dagenham
08.2018 - 11.2019
- Took customer orders accurately, offering menu recommendations and answering queries about ingredients.
- Employed multitasking skills to switch fluidly between various activities and cope with high demand.
- Trained new crew members on job duties, company policies, and service excellence standards.
- Assisted in training new employees to aid overall team performance.
- Kept food preparation areas sanitised for excellent hygiene standards.
- Completed daily checklists of tasks to meet health codes and maintain a clean space.
- Conducted regular cleaning of restaurant areas to ensure a tidy environment. by conducting regular deep cleans.
- Maintained excellent team relationships by going the extra mile to assist colleagues needs and requests.
- Maintained smart and tidy appearance by complying with corporate dress code.
Education
Certificate of Higher Education - Health and Social Care
University of Suffolk
Ipswich05-2018
Skills
- Cash handling
- Till operation
- Customer service
- Inventory management
- Customer engagement
- Team supervision
- Multitasking
- Time-management
- Adaptability to change
- Conflict resolution
- Interpersonal communication
Certification
- GSCE
- September 2013 to May 2018
- English Language - 4
- English Literature - 7
- History - 5
- Religious Studies - 8
- Science - 4 & 4
- Drama - 4
- Geography - 4
- Maths - Level 3
Languages
English
Advanced
C1
Portuguese
Intermediate
B1
Hobbies and interests
Gym
Reading
Cooking
Timeline
Junior Assistant
Hunter's
06.2023 - 02.2025
Factory Worker
The Home of Sausages
12.2022 - 06.2023
Waitress/Bar Staff
Os 3 reis Portuguese Grill
05.2022 - 12.2022
Waitress
Miller & Carter
05.2021 - 04.2022
Team Member
Domino's
10.2020 - 07.2021
Crew member
McDonald's
08.2018 - 11.2019
Certificate of Higher Education - Health and Social Care
University of Suffolk