Patricia Rodrigues

• Answered calls and fielded queries to reduce pressures on staff members.
• Organised company events successfully; boosted employee morale.
• Kept office and public areas clean, tidy and orderly to maintain professional appearances.
• Improved customer satisfaction with excellent service delivery.
• Screened incoming phone calls and relayed detailed messages.
• Managed approximately 10 incoming calls and faxes per day from customers.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.

• Created top-quality products by following strict standards and specifications.
• Packaged finished products carefully, guaranteed customer satisfaction.
• Adhered to health and safety regulations, promoted a safe working environment.
• Worked well under pressure whilst ensuring attention to detail.
• Inspected goods ahead of dispatch, minimising delivery errors.
• Cleaned equipment, identifying potential repair and maintenance needs.
• Carefully packaged finished products and prepared for shipment.
• Conducted routine quality checks using precision measuring tools, guaranteeing high standards were met consistently.

Assisted head waitress with large party coordination, aiding in smooth function.

• Maintained cleanliness in serving and dining area for hygienic environment.
• Followed health regulations whilst handling food, promoting safe practices.
• Worked closely with kitchen staff members to understand dietary needs of specific clients.
• Supported efficient service flow by accurately relaying guest orders to the kitchen staff and promptly delivering completed dishes to tables.
• Assisted with dining room set up prior to and after service period.
• Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.

• Prepared hot beverages for customers on demand, increasing overall satisfaction rate.
• Contributed to restaurant ambience by thoroughly cleaning all areas before opening hours.
• Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
• Delivered customer orders promptly and with attention to accuracy and satisfaction.
• Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.

• Increased customer satisfaction with prompt and courteous service.
• Organised shift schedules to ensure adequate staffing levels at all times.
• Worked under pressure during peak hours whilst maintaining high-quality service standards.
• Attended regular training sessions, contributing to personal development and skill enhancement.
• Kept food preparation area, equipment, and utensils clean and sanitary.
• Worked front counter, drive-thru and other areas.
• Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.