Summary
Overview
Work history
Education
Skills
Affiliations
Languages
Timeline
Generic

PATRICIA RIOT

BIRMINGHAM

Summary

Experienced professional with a strong background in employee management, event coordination, and administrative support. Demonstrates expertise in integrating technological and digital innovations, ensuring rigorous application of company procedures, and prioritising tasks to meet deadlines effectively. Skilled in team leadership, conflict resolution, and customer service, with a proven ability to identify challenges and implement solutions through individual decision-making or consensus. Proficient in utilising tools such as Access People Planner to optimise departmental operations. Committed to fostering organisational success through strategic planning and operational excellence.

Overview

37
37
years of professional experience

Work history

OVERSEAS COORDINATOR

SB3-BACHY SOLETANCHE
Birmingham
01.2022 - Current
  • Welcome French expatriates and people coming in UK for HS2 project
  • Facilitate their installation , roof by communicating the administrative needs of the company (Forms to fill for Medical, Induction, Driving test , PPE , trainings etc...)
  • Properties management : property sourcing , rent negotiation.
  • Negotiated contracts with suppliers (Electricity, Water, Council , Broadband), securing favourable terms.
  • Planned travel itineraries for families and corporate clients with diverse needs.(Flight ,rail, car hire)
  • Book with CWT for Bachy and NEO for Vinci
  • Verified customer passports and documentation to travel and advise customers on specific visa passport requirements
  • Monitored flight costs and demand to achieve best-possible prices.
  • Researched accommodation options to provide choices for varying tastes and budget
  • Find school for expatriates children
  • Manage MOT and Service company's cars
  • Help to organize SB3 events



CUSTOMER SERVICE MANAGER

AIR FRANCE
MARIGNANE, FRANCE
12.1988 - 04.2020
  • Integration of technological and digital innovations.
    -Rigorous application of company procedures.
    -Prioritization of tasks in order to achieve my goals on time.
    -Planning to ensure the proper functioning of the department.
    -Great autonomy thanks to in-depth knowledge of company procedures.
  • Managed challenging situations to ensure customer satisfaction.
  • Conducted regular meetings for transparent communication.
  • Resolved complaints efficiently, fostering customer loyalty.
  • Facilitated staff development with ongoing training initiatives.
  • Raised company reputation with high-quality customer care.
  • Received and resolved customer complaints escalated by staff.
  • Facilitated communication and collaboration across departments.
  • Briefed and motivated staff to deliver daily operational requirements.
  • Maintained excellent health and safety standards for continued compliance.

Education

Bachelor - LITERATURE

IPH
AIX EN PROVENCE
/1986 - /1988

BACCALAUREATE - LITERATURE 2

VAUVENARGUES
AIX EN PROVENCE
/1985 - /1986

Skills

Ability to identify difficulties and make decisions individually or by consensus

Integration of technological and digital innovations
-Rigorous application of company procedures
-Prioritization of tasks in order to achieve my goals on time
-Planning to ensure the proper functioning of the department
-Great autonomy thanks to in-depth knowledge of company procedures

Affiliations

  • Tourism and travel History Real estate

Languages

French
Native
English
Advanced
Spanish
Upper intermediate

Timeline

OVERSEAS COORDINATOR

SB3-BACHY SOLETANCHE
01.2022 - Current

CUSTOMER SERVICE MANAGER

AIR FRANCE
12.1988 - 04.2020

Bachelor - LITERATURE

IPH
/1986 - /1988

BACCALAUREATE - LITERATURE 2

VAUVENARGUES
/1985 - /1986

Similar Profiles

Create profile
PATRICIA RIOT