Summary
Overview
Work history
Education
Skills
Timeline
Generic

Patricia Miller-McIntyre

Bilston,Wolverhampton

Summary

i am an experience manager in the care sector. work well with outside agency such as nurse and other professional. I am accustomed to liaising with cross-functional teams to support quality care. I have aptitude for building and maintaining patient rapport. Offers compassionate patient-centered care with focus on patient dignity and wellness.

Overview

26
26
years of professional experience
3
3
years of post-secondary education

Work history

Senior Service Manager

Future Home Care ( Lifeway Group)
West Bromwich, Sandwell
10.2001 - 04.2022
  • Manage and supervise a team of managers
  • support the Area Manager with compliance and governance of the location
  • audit financial records - budget planning
  • Audit medication records
  • Service visit to the people we support
  • Participate in senior on-call duties
  • Arrange and participate in co-production with the people we support - empowering people to have a voice and share opinions
  • H.R duties - investigations , disciplinary, appeals, mediation
  • Develop robust rota's for services
  • Liaise with professionals such as social workers, occupational therapist, Nurses, part of the multi disciplinary team
  • create support plan for the people we support
  • Risk assess and risk mange staff and the people we support
  • Review and update support plans and risk assessments
  • Report/Liaise with safeguarding and CQC regarding regulated activities and concerns
  • Implement Health and Safety procedures
  • Organize social gathering for people we support
  • Appraisals and supervisions
  • Support staff through capabilities and professional conduct.

Deputy Manager

Girls Friendly Society
Kennington, Southwark
03.2000 - 08.2001
  • Manage a girls hostel
  • Report to the manager
  • Collect rent
  • Book customers in for the B&B
  • Banking and balancing the books
  • Health and Safety check of the building
  • prepare and set out breakfast for the B&B
  • write reports

Locum Mental Health support worker

Brent Mind
Brent, London
06.1999 - 01.2000
  • Monitored patients' conditions, taking pulse and weight.
  • Assisted clients to achieve personal and treatment-related goals.
  • Produced detailed progress reporting, liaising with clients and their families to discuss ongoing treatment.
  • Supported clients experiencing substance abuse issues, offering access to additional resources and targeted programmes.
  • Developed relationships with medical, welfare and educational agencies serving client needs.
  • Helped clients make informed decisions and follow individual treatment plans.

Agency Worker

Pertemps
, Birmingham
05.1996 - 07.1998
  • Worked in various factory settings on a temporary basis
  • covered hospitality, catering .worked in Bars, covered special events such as cricket , football matches as well as horse racing
  • handling cash
  • serving food
  • follow health and safety

Education

NVQ Level 5 - management

Sutton Coldfield College
Birmingham
09.2017 - 09.2018

NVQ Level 3 - care

Solihull College
Solihull
04.2003 - 04.2004

Access to higher education -

Fircroft College
Birmingham
09.1998 - 07.1999

Skills

  • Leadership
  • Flexibility
  • Adaptability
  • Conflict resolution
  • Interpersonal skills
  • Motivate other/self discipline
  • Active listener
  • Patience
  • Good communicator
  • Work well within a team
  • Good time management
  • Analytical reasoning
  • Computer skills
  • Transferable skills

Timeline

NVQ Level 5 - management

Sutton Coldfield College
09.2017 - 09.2018

NVQ Level 3 - care

Solihull College
04.2003 - 04.2004

Senior Service Manager

Future Home Care ( Lifeway Group)
10.2001 - 04.2022

Deputy Manager

Girls Friendly Society
03.2000 - 08.2001

Locum Mental Health support worker

Brent Mind
06.1999 - 01.2000

Access to higher education -

Fircroft College
09.1998 - 07.1999

Agency Worker

Pertemps
05.1996 - 07.1998

Similar Profiles

Create profile
Patricia Miller-McIntyre