Patricia Miller-McIntyre
Bilston,Wolverhampton
Summary
i am an experience manager in the care sector. work well with outside agency such as nurse and other professional. I am accustomed to liaising with cross-functional teams to support quality care. I have aptitude for building and maintaining patient rapport. Offers compassionate patient-centered care with focus on patient dignity and wellness.
Overview
26
26
years of professional experience
3
3
years of post-secondary education
Work history
Senior Service Manager
Future Home Care ( Lifeway Group)
West Bromwich, Sandwell
2001.10 - 2022.04
- Manage and supervise a team of managers
- support the Area Manager with compliance and governance of the location
- audit financial records - budget planning
- Audit medication records
- Service visit to the people we support
- Participate in senior on-call duties
- Arrange and participate in co-production with the people we support - empowering people to have a voice and share opinions
- H.R duties - investigations , disciplinary, appeals, mediation
- Develop robust rota's for services
- Liaise with professionals such as social workers, occupational therapist, Nurses, part of the multi disciplinary team
- create support plan for the people we support
- Risk assess and risk mange staff and the people we support
- Review and update support plans and risk assessments
- Report/Liaise with safeguarding and CQC regarding regulated activities and concerns
- Implement Health and Safety procedures
- Organize social gathering for people we support
- Appraisals and supervisions
- Support staff through capabilities and professional conduct.
Deputy Manager
Girls Friendly Society
Kennington, Southwark
2000.03 - 2001.08
- Manage a girls hostel
- Report to the manager
- Collect rent
- Book customers in for the B&B
- Banking and balancing the books
- Health and Safety check of the building
- prepare and set out breakfast for the B&B
- write reports
Locum Mental Health support worker
Brent Mind
Brent, London
1999.06 - 2000.01
- Monitored patients' conditions, taking pulse and weight.
- Assisted clients to achieve personal and treatment-related goals.
- Produced detailed progress reporting, liaising with clients and their families to discuss ongoing treatment.
- Supported clients experiencing substance abuse issues, offering access to additional resources and targeted programmes.
- Developed relationships with medical, welfare and educational agencies serving client needs.
- Helped clients make informed decisions and follow individual treatment plans.
Agency Worker
Pertemps
, Birmingham
1996.05 - 1998.07
- Worked in various factory settings on a temporary basis
- covered hospitality, catering .worked in Bars, covered special events such as cricket , football matches as well as horse racing
- handling cash
- serving food
- follow health and safety
Education
NVQ Level 5 - management
Sutton Coldfield College
Birmingham 2017.09 - 2018.09
NVQ Level 3 - care
Solihull College
Solihull 2003.04 - 2004.04
Access to higher education -
Fircroft College
Birmingham 1998.09 - 1999.07
Skills
- Leadership
- Flexibility
- Adaptability
- Conflict resolution
- Interpersonal skills
- Motivate other/self discipline
- Active listener
- Patience
- Good communicator
- Work well within a team
- Good time management
- Analytical reasoning
- Computer skills
- Transferable skills
Timeline
NVQ Level 5 - management
Sutton Coldfield College
2017.09 - 2018.09
NVQ Level 3 - care
Solihull College
2003.04 - 2004.04
Senior Service Manager
Future Home Care ( Lifeway Group)
2001.10 - 2022.04
Deputy Manager
Girls Friendly Society
2000.03 - 2001.08
Locum Mental Health support worker
Brent Mind
1999.06 - 2000.01
Access to higher education -
Fircroft College
1998.09 - 1999.07
Agency Worker
Pertemps
1996.05 - 1998.07