Patricia McGirr

• Led shifts confidently, resolving day‑to‑day operational issues and making safe, logical decisions to manage risk.
• Supported incident responses, including lockdowns, ensuring procedures were followed and contributing to post‑incident reviews.
• Addressed staff practice concerns professionally, resulting in improved performance, consistency, and safer operations.
• Provided practical input at SSF meetings to strengthen Life Skills programme engagement and outcomes.
• Contributed to inclusion, diversity, and wellbeing initiatives that supported a positive, healthy workplace culture.
• Promoted strong Health, Safety & Wellbeing practices by identifying risks and encouraging clear communication on shift.
• Delivered effective shift leadership, supervising staff, support workers, residents, and visitors with safe task delegation.
• Liaised proactively with staff, RSMs, and internal stakeholders to maintain consistent communication and operational alignment.
• Supported ARSs and staff to engage effectively with residents, encouraging teamwork, clear boundaries, and cooperative goal‑setting.
• Identified operational issues and recommended practical improvements that enhanced safety, efficiency, and day‑to‑day practice.

• Administered medications safely in line with prescribed protocols, ensuring accuracy, compliance, and timely delivery.
• Promoted a positive and safe living environment by encouraging independence, social connection, and wellbeing.
• Delivered high‑quality personal care, supporting residents with daily living tasks while upholding dignity and respect.
• Facilitated group activities that strengthened social engagement, life skills, and emotional wellness.
• Responded calmly and effectively to emergencies, following safety protocols to protect residents and staff.
• Completed regular facility safety checks, identifying hazards and taking prompt corrective action.
• Enhanced resident quality of life through personalised care, tailored support plans, and proactive wellbeing monitoring.
• Advocated for resident rights, promoting autonomy while balancing safety and risk‑management requirements.
• Maintained accurate documentation of care delivery, incidents, resident progress, and whānau communication.
• Monitored medication adherence and supported residents to follow individual treatment plans.
• Contributed to the development of individualised care plans aimed at improving outcomes and resident satisfaction.
• Provided safe transportation for residents attending appointments and community activities.

• Managed a weekly caseload of approximately 25 clients, delivering personalised therapeutic treatments.
  • Maintained accurate client records and developed long‑term treatment plans to support ongoing care and return visits.
  • Consistently increased client satisfaction by providing high‑quality service in a clean, calming, and professional environment.
  • Built strong client relationships through clear communication, follow‑ups, and a professional, welcoming approach.
  • Applied strong knowledge of anatomy and physiology to tailor massage techniques and improve treatment outcomes.
  • Handled front‑of‑house duties including bookings, phone enquiries, payments, and client service documentation.
  • Prepared treatment rooms to a high standard, ensuring comfort, privacy, and a relaxing client experience.
  • Demonstrated empathetic listening and clear explanation of treatment plans, contributing to consistently positive client feedback