Patricia Maria Elena Gavagina

• Conducting inspections of meat and poultry at slaughterhouses and processing plants to ensure compliance with hygiene and safety regulations
• Assessing animal health and welfare before and after slaughter to identify signs of disease or contamination
• Enforcing food safety laws and regulations, including national and international standards
• Collecting and analyzing samples for laboratory testing to detect bacteria, pathogens, or chemical residues
• Monitoring sanitation practices of facilities, equipment, and staff to ensure hygienic processing and handling of meat products
• Identifying and reporting non-compliance issues and working with plant operators to implement corrective actions
• Training and advising plant staff on hygiene best practices, food safety protocols, and animal welfare standards
• Maintaining detailed inspection records and reports for regulatory authorities and food safety organizations
• Preventing contamination risks by overseeing proper storage, handling, and transportation of meat products
• Collaborating with veterinarians, food safety officers, and government agencies to uphold public health standards

• Worked closely with production supervisors to maintain operational flow
• Contributed to issue resolution impacting productivity and compliance
• Supported on-floor staff in maintaining hygiene and process standards
• Assisted in monitoring performance metrics and reporting findings
• Demonstrated decision-making in time-sensitive manufacturing settings

• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.

• Processing invoices, payments, and expenses to ensure accurate financial records
• Assisting with bookkeeping tasks, including recording transactions and maintaining ledgers
• Preparing financial reports and statements under the supervision of senior accountants
• Reconciling bank statements to ensure accuracy in financial records
• Managing accounts payable and receivable, ensuring timely payments and collections
• Preparing and issuing invoices to clients/customers in a timely and accurate manner
• Generating and processing receipts for payments received, ensuring proper record-keeping
• Verifying invoice details, such as amounts, tax calculations, and payment terms

• Educating customers on IQOS products, their features, and how they differ from traditional cigarettes and vaping products
• Assisting adult smokers in choosing the right IQOS device and accessories based on their needs
• Demonstrating how to use and maintain IQOS devices, including charging and cleaning
• Processing sales transactions through POS systems, handling cash, card, and digital payments
• Ensuring compliance with tobacco regulations, including age verification for all purchases
• Promoting IQOS products and special offers to drive sales and customer engagement
• Handling customer inquiries and concerns, providing excellent after-sales support
• Maintaining stock levels and ensuring displays are clean, organized, and visually appealing
• Recording customer interactions and sales to support data tracking and CRM (Customer Relations Management) systems
• Working as part of a team to meet sales targets and contribute to overall store performance

• Provide excellent customer service by assisting shoppers and addressing inquiries
• Ensure accurate processing of sales transactions, including handling cash, card, and refunds
• Maintain store cleanliness and organization to create a pleasant shopping environment
• Monitor stock levels and replenish shelves to prevent shortages
• Assist in receiving and unpacking deliveries, checking for accuracy and quality
• Promote special offers and loyalty programs to boost sales and customer engagement
• Follow company policies and procedures, including security and loss prevention measures
• Handle customer complaints and returns professionally, ensuring customer satisfaction
• Work collaboratively with team members to meet sales targets and improve store performance
• Stay up to date with product knowledge to provide informed recommendations
• Trained new staff members, fostering a supportive working environment.

• Preparing and serving drinks (cocktails, beer, wine, and non-alcoholic beverages)
• Mixing and garnishing cocktails according to recipes and customer preferences
• Operating the cash register and handling payments (cash, card, and digital transactions)
• Interacting with customers to take orders and provide recommendations
• Checking identification to verify legal drinking age
• Maintaining cleanliness and hygiene in the bar area, including glassware and equipment
• Stocking and replenishing bar supplies (liquor, mixers, ice, and garnishes)
• Ensuring responsible alcohol service and monitoring customer intoxication levels
• Handling customer complaints or concerns in a professional manner
• Collaborating with servers and kitchen staff to ensure smooth service

• Hard Skills (Technical Abilities):
• Customer service
• Food and beverage knowledge
• Order taking and POS (Point of Sale) systems
• Cash handling and billing
• Table setting and clearing
• Health and safety regulations compliance
• Multi-tasking in a fast-paced environment
• Upselling and suggestive selling
• Soft Skills (Personal Qualities):
• Strong communication skills
• Teamwork and collaboration
• Attention to detail
• Time management
• Problem-solving
• Patience and adaptability
• Friendly and professional attitude
• Advanced team efficiency by assisting in training new waitstaff members.