Summary
Overview
Work history
Education
Skills
Languages
References
Timeline
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Patricia-Manuela Trifan

Patricia-Manuela Trifan

Remote Customer Support Agent
London

Summary

Multilingual professional with a decade of experience in customer service and operational coordination in various sectors, including hospitality and public services. Recognised for adaptability, clear communication, and exceptional organisational abilities. Completing a degree in Global Business Management. Looking for remote roles to apply structured and responsive solutions in customer and administrative operations.

Overview

13
13
years of professional experience

Work history

Security Supervision

SRS Security
London
06.2023 - Current
  • Managed front-line security operations for a team of 8, ensuring high standards of safety.
  • Evaluated team members' performance regularly, providing constructive feedback for improvement.
  • Supervised personnel across client sites to guarantee compliance with established procedures and schedules.
  • Identified tasks independently, working confidently without supervision.
  • Coordinated shift coverages while ensuring precise record-keeping and stakeholder engagement.

Security officer

Committed Operations Security
London
11.2021 - 05.2023
  • Monitored site access, handled incident reports, and supported event logistics with an emphasis on customer care.
  • Provided administrative assistance, including documentation and internal communication

Security & Administrative Support

Great Guard
London
09.2019 - 09.2021
  • Assisted in organising site logs, incident reports, visitor records, and scheduling.
  • Acted as front-desk liaison during events and office coverage, supporting both security and admin functions.

Admissions assistant

Gallowglass Security LLP
London
09.2016 - 08.2019
  • Managed admissions and access control records for staff and visitors, including manual and digital data entry into internal systems.
  • Verified identification and documentation for employee onboarding and client visits, ensuring records were complete and GDPR-compliant.
  • Handled inbound email and phone inquiries related to access permissions, appointments, and documentation requirements.
  • Collaborated with HR and security to maintain databases of personnel credentials and scheduled appointments using Microsoft Outlook.
  • Supported remote staff onboarding by preparing digital welcome kits, login credentials, and documentation templates.
  • Provided administrative support including scanning, filing, updating logs, and maintaining cloud-based records (Google Drive, SharePoint).
  • Helped develop clear reporting formats for admissions data, improving audit efficiency and compliance tracking.

Receptionist

Hotel Cir
Passo Gardena, Italy
10.2013 - 11.2015
  • Managed check-in/check-out using Opera PMS, processing payments and updating guest records.
  • Maintained pricing updates and website content, contributing to revenue/yield planning.
  • Created and reconciled invoices using Excel, and supported group reservations via email.
  • Handled multilingual guest support and front desk communications.
  • Produced reports on bookings and daily finances for internal audit and reporting.

Receptionist / Customer Support

Ars Nova Fitness
Oradea, Romania
08.2012 - 09.2013
  • Provided face-to-face and phone support to gym members and visitors.
  • Scheduled appointments, responded to emails, and managed daily client communications.
  • Kept documentation organised and updated promotional email list

Education

Bachelor of Business Administration - Global Business

Global Banking School
London
07.2022 -

A-Levels - Finance and Accounting

Andrei Saguna High School
Romania
09.2008 - 07.2012

Skills

  • Customer Service
  • Data Entry
  • Microsoft Office and Google Package
  • Multitasking and prioritisation
  • CRM Systems ( Salesforce)
  • Zendesk (basic)
  • HubSpot (basic)
  • Telephone skills
  • Virtual switchboard systems
  • Yield Management
  • Record Keeping
  • Slack (basic)
  • Fast Learner
  • Remote Work
  • Team Collaboration
  • Invoicing
  • Opera
  • Data inputting
  • Flexibility in task handling
  • Knowledge of gdpr compliance
  • Bookkeeping knowledge
  • Database management

Languages

English
Proficient (C2)
Romanian
Proficient (C2)
Italian
Proficient (C2)

References

References available upon request.

Timeline

Security Supervision

SRS Security
06.2023 - Current

Bachelor of Business Administration - Global Business

Global Banking School
07.2022 -

Security officer

Committed Operations Security
11.2021 - 05.2023

Security & Administrative Support

Great Guard
09.2019 - 09.2021

Admissions assistant

Gallowglass Security LLP
09.2016 - 08.2019

Receptionist

Hotel Cir
10.2013 - 11.2015

Receptionist / Customer Support

Ars Nova Fitness
08.2012 - 09.2013

A-Levels - Finance and Accounting

Andrei Saguna High School
09.2008 - 07.2012

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Patricia-Manuela Trifan Remote Customer Support Agent