Patricia Maddox

• High standards of cleanliness with attention to detail.
• Allocation of daily workload to the team of housekeepers
• Supported implementation of enhanced cleanliness standards by adhering to hygiene regulations.
• Assisted in scheduling regular maintenance checks to confirm equipment functionality.
• Facilitated laundry operations to maintain availability of clean linens at all times.
• Assigned tasks based on individual strengths to help improve team efficiency.
• COSHH as Control of Substances Hazardous to Health.
• Ordering of chemicals, linen, tablecloths and other items required by housekeeping to help keep the home running effectively.
• 4 weekly rota's for all housing and laundry staff.
• Strong leadership skills with staff members, residents, families and friends.
• Using my initiative to problem solving to help with daily issues and supporting other departments in the home.
• Inventory management of chemicals, ensuring all staff have access and training to keep the home to a high standard.
• Enhanced cleanliness standards with strict implementation of hygiene regulations.
• Instructed staff on use of new cleaning tools, improving their productivity levels.
• Ensured adherence to safety protocols, reducing incidents of workplace accidents..
• Addressed residents and family complaints promptly, improving overall customer experience.
• Resolved disputes among staff members tactfully, fostering a harmonious work environment.
• Setting up Show rooms to the highest standard.
• organising discharges and admission , ensuring welcome card and gifts in place.

• High standards of cleanliness with attention to detail.
• Allocation of daily workload to the team of housekeepers
• Supported implementation of enhanced cleanliness standards by adhering to hygiene regulations.
• Assisted in scheduling regular maintenance checks to confirm equipment functionality.
• Facilitated laundry operations to maintain availability of clean linens at all times.
• Assigned tasks based on individual strengths to help improve team efficiency.
• COSHH as Control of Substances Hazardous to Health.
• Ordering of chemicals, linen, tablecloths and other items required by housekeeping to help keep the home running effectively.
• 4 weekly rota's for all housing and laundry staff.
• Strong leadership skills with staff members, residents, families and friends.
• Using my initiative to problem solving to help with daily issues and supporting other departments in the home.
• Inventory management of chemicals, ensuring all staff have access and training to keep the home to a high standard.
• Enhanced cleanliness standards with strict implementation of hygiene regulations.
• Instructed staff on use of new cleaning tools, improving their productivity levels.
• Ensured adherence to safety protocols, reducing incidents of workplace accidents..
• Addressed residents and family complaints promptly, improving overall customer experience.
• Resolved disputes among staff members tactfully, fostering a harmonious work environment.
• Setting up Show rooms to the highest standard.
• organising discharges and admission , ensuring welcome card and gifts in place.

Working along side and support the head house keeper.

• Allocation of daily workload to the team of housekeepers - seeing the over stays, new arrivals and check-outs
• Supported implementation of enhanced cleanliness standards by adhering to hygiene regulations.
• Assisted in scheduling regular maintenance checks to confirm equipment functionality.
• Facilitated laundry operations to maintain availability of clean linens at all times.
• Assigned tasks based on individual strengths to help improve team efficiency.
• To over see Laundry, ensuring items are clean, ironed and return to residents, dealing with any lost property.
• COSHH as Control of Substances Hazardous to Health.
• Strong leadership skills with staff members and guests.
• Using my initiative to problem solving to help with daily issues and supporting other departments in the hotel
• Worked closely with head housekeeper to design and implement operational strategies for increased efficiency.
• Provided excellent customer service by responding promptly to guest queries.
• Maintained high standards of cleanliness in all guest rooms and public areas.
• Demonstrated strong problem-solving skills whilst addressing guest complaints or issues.
• Cultivated positive relationships with guests, enhancing their stay experience.
• Inspected rooms to confirm quality and attention to detail met brand standards.
• Audited rooms after cleaning to check cleanliness standards.
• Motivated cleaning staff to deliver housekeeping tasks within allotted timeframes.
• Mopped and swept hard flooring to maintain cleanliness.
• Cleaned bathrooms and kitchens thoroughly for exceptional hygiene standards.
• Kept well-stocked cleaning supplies to meet establishment housekeeping requirements.
• Delivered professional, friendly service across customer-facing tasks.
• Met health and hygiene regulations through rigorous cleaning rotas.
• Escalated issues and complaints for prompt management resolution.
• Instructed maintenance staff to complete fixture and fitting repairs.
• Changed linen and made up guest beds ahead of check-in.

• Delegated tasks to team members efficiently improving overall productivity.
• Developed strong relationships with suppliers, ensuring timely delivery of products.
• Maintained high standards of store cleanliness, enhancing shopping experience for customers.
• Managed cash registers accurately reducing discrepancies at end of day reconciliation.
• Handled customer complaints effectively, restoring trust in our brand.
• Increased staff productivity by providing comprehensive training programmes.
• Handled stock control duties diligently preventing overstocking or shortages.
• Managed daily operations to ensure smooth running of the shop floor.
• Assisted in recruitment process to build an effective workforce.
• Ensured health and safety compliance, maintaining a safe working environment for all staff members.
• Provided support to manager during audits, ensuring accurate reports.
• Implemented promotional strategies for increased footfall during holiday seasons.
• Coordinated with management on operational issues providing solutions for better efficiency.
• Provided excellent customer service leading to repeat business and customer loyalty.
• Monitored sales performance regularly adjusting strategies as required.
• Improved customer service by implementing new procedures and protocols.
• Maintained smooth-running business operations by delegating priorities to staff abilities.
• Monitored health and safety measures for guaranteed compliance.
• Led and managed administrative staff to maintain smooth daily operations.
• Established clear budgets and cost controls strategies to meet objectives.
• Oversaw facility maintenance and allocated needed resources to meet standards.
• Analysed and resolved complex resource management issues for optimised scheduling.
• Developed organisational policies for administrative oversight and internal controls.
• Created a positive work environment, resulting in higher employee morale.
• Streamlined store operations with efficient scheduling.
• Conducted team meetings on a regular basis, promoting open communication within the team.