Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Patricia Levinson-Plumtree

Ashcott,Somerset

Summary

Dedicated professional recognized for solution-oriented mindset and strong interpersonal skills. Proven track record in delivering exceptional customer service while fostering positive team dynamics. Adaptable communicator who maintains composure under pressure and prioritizes continuous growth. Committed to building lasting relationships and achieving organizational goals.

Overview

18
18
years of professional experience

Work history

Self Employed

Self Employed
Ashcott, Somerset
09.2018 - Current



  • Being flexible and diligent in the day to day running of a small, niche business in an ever changing market.
  • Delivering excellent customer service is always key while exploring and gaining new business and in maintaining the highest of care and standards for my current clients.
  • Being continually flexible while maintaining high standards.
  • Sourcing stock worldwide, ensuring excellent quality at competitive prices.

Cabin crew member

Virgin Atlantic Airways
Crawley, West Sussex
02.2012 - 05.2024
  • Responded promptly to passenger queries or complaints displaying excellent problem-solving skills for customer satisfaction improvement.
  • Kept abreast of changes in safety regulations through continuous training sessions ensuring adherence during flights.
  • Handled emergency situations calmly; administered first aid when necessary to ensure passenger wellbeing.
  • Demonstrated compassion and adaptability with customers and crew during highly stressful emergencies first aid situations.
  • Maintained composure under pressure while handling multiple responsibilities on long-haul flights resulting in high-quality service delivery.
  • Supported colleagues during busy periods or emergencies demonstrating team spirit and reliability.
  • Demonstrated professionalism when dealing with challenging or difficult passengers to maintain a peaceful journey environment.
  • Contributed to high customer satisfaction levels via exceptional interpersonal skills and attention to detail during in-flight services delivery.

Spa receptionist

Charlton House Hotel
Shepton Mallet, Somerset
10.2007 - 02.2011
  • Delivered exceptional guest experience with a friendly and professional demeanour.
  • Improved customer retention with prompt, polite telephone manner when confirming appointments.
  • Managed appointment scheduling for optimal facility use and client convenience.
  • Maintained confidentiality regarding client information as per data protection regulations.
  • Processed payments quickly and accurately, ensuring smooth checkout procedures.
  • Supported colleagues in peak times or during staff shortages, promoting team cohesion.
  • Responded professionally to complaints, working towards swift resolution and customer satisfaction.

Education

Photography

University of Brighton
Brighton
09/2004 - 06/2009

BTEC National Diploma - photography

Brighton and Hove City College
Brighton
09/2003 - 05/2004

GCSEs - English, Maths, Biology, Geography, History, Chemistry, Physics, Art

Matthew Humnberstone School
Cleethorpes, North East Lincolnshire
09/1980 - 07/1985

Skills

  • Effective communication
  • Composed during challenges
  • Adaptability
  • Interpersonal skills
  • Solution-oriented approach
  • Brand ambassador
  • Effective group contributor
  • Supportive nature

Affiliations

  • Scuba Diving
  • Hiking
  • Exercise

Accomplishments

Exceptional Customer service award - Virgin Atlantic Airways

Timeline

Self Employed

Self Employed
09.2018 - Current

Cabin crew member

Virgin Atlantic Airways
02.2012 - 05.2024

Spa receptionist

Charlton House Hotel
10.2007 - 02.2011

Photography

University of Brighton
09/2004 - 06/2009

BTEC National Diploma - photography

Brighton and Hove City College
09/2003 - 05/2004

GCSEs - English, Maths, Biology, Geography, History, Chemistry, Physics, Art

Matthew Humnberstone School
09/1980 - 07/1985

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Patricia Levinson-Plumtree