PATRICIA EGAN
Bishopston,Bristol
Summary
Psychology graduate with experience supporting individuals with mental health challenges and learning difficulties, currently working as a Support Worker implementing care plans and promoting psychological well-being. Skilled in applying evidence-informed approaches, collaborating with multidisciplinary teams, and using reflection and supervision to enhance practice. Brings over six years of customer-facing experience across hospitality, events, and reception, demonstrating strong communication, empathy, and problem-solving under pressure. Known for a positive, proactive attitude, ability to build rapport, and commitment to supporting autonomy and social inclusion. Eager to develop clinical skills further and contribute insight, energy, and care in an applied psychology context.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
Work history
Support Worker
Bristol Housing and Support
Bristol
2025.08 - Current
- Implements personalised care plans to support psychological well-being, emotional regulation, and daily functioning.
- Works closely with a multidisciplinary team, sharing observations to track progress and adjust support as needed.
- Promotes independence and mental well-being through consistent emotional support and clear, evidence-informed communication.
- Helps individuals engage with healthcare services by supporting attendance at appointments and reducing barriers to access.
- Administers medication safely, monitoring mental state, side effects, and behaviour, and raising concerns when necessary.
- Encourages community involvement and social activities to support recovery, confidence, and quality of life.
- Applies psychological knowledge from an undergraduate degree in practice, using approaches such as active listening, behaviour principles, and trauma-informed care to support engagement and emotional regulation.
- Reflects on practice and participates in supervision to improve self-awareness and develop psychologically informed support strategies.
Waitress
Casa Bianca
Hereford
2025.04 - 2025.07
- Provided friendly, attentive service in a busy restaurant setting.
- Used psychological insight to read customer needs, communicate effectively, and remain calm under pressure.
- Strengthened teamwork and adaptability in a fast-paced environment.
Guest Room Attendant
Four Seasons Resort
Whistler
2024.11 - 2025.03
- Cleaned, sanitised and maintained guest rooms with attention to detail, following established procedures.
- Improved efficiency within housekeeping through effective communication of task progressions throughout shifts.
Supervisor: Receptionist, Court Monitor and Party Host
Flip Out
Hereford
2024.07 - 2024.10
- Oversaw weekly SEN sessions, fostering a safe, supportive, and inclusive environment for neurodiverse children and their families.
- Managed events and parties with clear communication and enthusiasm, consistently receiving positive feedback from parents.
- Promoted to Senior Court Monitor, leading a team of six and maintaining safety and smooth operations during peak hours.
- Developed leadership, problem-solving, and team coordination skills in a fast-paced, dynamic environment.
Conference and Events Host
Doubletree by Hilton
Bristol
2024.01 - 2024.07
- Warmly welcomed attendees, provided venue information, and ensured they were well-informed about schedules and services.
- Served as the primary point of contact, offering personalised assistance and expert guidance.
- Coordinated logistics with internal departments, creating comprehensive schedules for seamless events execution.
Receptionist
Travelodge
Bristol
2022.01 - 2023.12
- Frequently supported guests placed by the local council, including individuals with complex or additional needs, ensuring they felt safe, respected, and understood throughout their stay.
- Assisted neurodiverse guests and those in crisis by adapting communication approaches, maintaining a calm presence, and providing tailored support.
- Regularly independently de-escalated challenging situations, drawing on behavioural awareness, empathy, and clear communication to resolve issues professionally.
- Developed strong lone working confidence while balancing safeguarding concerns and empathy.
Sales Advisor
The Body Shop
Hereford
2019.12 - 2021.07
- Worked in a customer-facing role, using strong interpersonal and communication skills to build rapport, understand individual needs, and provide tailored recommendations.
- Demonstrated ethical awareness and values-led practice through representing a brand committed to sustainability, social justice, and wellbeing, while working effectively within a team in a fast-paced environment.
Café Customer Assistant
Rowlestone
2017.05 - 2018.07
- Provided efficient, friendly service in a fast-paced environment, using communication, emotional awareness, and adaptability to meet diverse customer needs while maintaining professionalism under pressure.
Education
BSc - Psychology
University of the West of England
Bristol 2021.09 - 2024.07
A-Levels - Sociology (A), Psychology (B), English Literature (C)
Hereford Sixth Form College
Hereford 2018.09 - 2021.05
GCSEs - 10 GCSE's
Fairfield High School
Hereford 2013.09 - 2018.06
Skills
- Compassionate and person-centred approach
- Support for autism and mental health
- Verbal and non-verbal communication
- Behavioural awareness and de-escalation
- Time management and reliability
- Team collaboration and initiative
- Respect for privacy and safeguarding
- Record keeping accuracy
References
References available upon request.
ACTIVITIES AND INTERESTS
- Mindfulness and wellbeing
- Psychology and human behaviour
- Neurodiversity advocacy
- Fitness and wellness
- Skiing
- Hiking
- Travel
References
References available upon request.
Timeline
Support Worker
Bristol Housing and Support
2025.08 - Current
Waitress
Casa Bianca
2025.04 - 2025.07
Guest Room Attendant
Four Seasons Resort
2024.11 - 2025.03
Supervisor: Receptionist, Court Monitor and Party Host
Flip Out
2024.07 - 2024.10
Conference and Events Host
Doubletree by Hilton
2024.01 - 2024.07
Receptionist
Travelodge
2022.01 - 2023.12
BSc - Psychology
University of the West of England
2021.09 - 2024.07
Sales Advisor
The Body Shop
2019.12 - 2021.07
A-Levels - Sociology (A), Psychology (B), English Literature (C)
Hereford Sixth Form College
2018.09 - 2021.05
Café Customer Assistant
2017.05 - 2018.07
GCSEs - 10 GCSE's
Fairfield High School
2013.09 - 2018.06