- Crafting and DIY Projects
- Learning new cooking techniques and expanding my culinary skills
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Swimming
- Growing herbs, vegetables, or fruits in home gardens
Patricia Edwards
Freeport
Summary
Experienced banking officer with over 15 years in the industry. Ready to bring exceptional customer service, managerial expertise, and strong organizational skills to support an organization that values dependability, professionalism, integrity, and strong work ethics. Dedicated to identifying customer needs and delivering innovative solutions to drive success.
Overview
21
21
years of professional experience
Work History
Digital Banking Officer
CIBCFirstcaribbean Intl. Bank
12.2021 - Current
- Spearheading the onboarding of the digital banking channels, such as online banking, mobile banking, digital payments, domestic transfers, bill payments, and international wire transfers
- Resolved complex customer issues efficiently, ensuring a positive experience for all parties involved.
- Maintained strict adherence to regulatory guidelines, minimizing compliance risks for the bank.
- Proactively educating customers on utilizing and navigating the available banking channels, such as ATM, Online Banking, Telephone banking, etc.
- Troubleshoot and resolves digital banking queries\inquiries with emphasis on customer service.
- Assist with the production, collection and distribution of debit\credit cards.
Customer Service Representative
CIBCFirstcaribbean Intl. Bank
04.2007 - 12.2021
- Providing friendly, efficient, timely and courteous customer service.
- Processing customer deposits, withdrawals, and payments in a timely and efficient manner.
- Accurately receiving, counting and distributing cash.
- Answering basic customer questions regarding interest rates and the banking services.
- Understanding and adhering to the bank policies, procedures and regulations. Complying with all operational, security and control policies and procedures.
- Maintaining and balancing the cash drawer daily.
- Cross-selling banking products to customers
Receptionist/Accountant Clerk
Cost Right/Solomon’s
06.2006 - 04.2007
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Improved financial accuracy by conducting thorough audits and reconciling discrepancies in accounting records.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Office Assistant
Computensect
02.2006 - 06.2006
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Schedules appointments for computer technician to do home visits.
Guest Service Clerk
UNEXSO
06.2004 - 02.2006
- Cashier and Sale Personnel
- Restocked and organized merchandise on shelves to maintain store visual appeal
- Engaged customers and promote specific merchandise
- Inventory
- Answered incoming calls
- Proficient and excellent customer service
- Made reservations for upcoming tours
Education
Bachelor’s Degree - Business Management & Administration
College of The Bahamas
Skills
- Excellent communication skills to build relations with customers
- Handled large amounts of cash efficiently and accurately
- Ability to organize and prioritize daily tasks
- Effective time management and the ability to work well under pressure
- Proficient in using computer and various software such as Microsoft Words, Excel, ABT, ICBS Outlook etc
- Demonstrates ability to deliver excellent customer service and provide team support
Accomplishments
- Resolved High Volume of Customer Queries
- Cash Handling & Transaction Accuracy
- Increased Adoption of Digital Banking Services
- Cross-Selling Success
References
Available upon request.
ADDRESS
#9 Fiddlers Green Freeport, GB Bahamas
PHONE
- 242.533.9632
- 242.602.2263
plcnjr2012@gmail.com
Interests
Timeline
Digital Banking Officer
CIBCFirstcaribbean Intl. Bank
12.2021 - Current
Customer Service Representative
CIBCFirstcaribbean Intl. Bank
04.2007 - 12.2021
Receptionist/Accountant Clerk
Cost Right/Solomon’s
06.2006 - 04.2007
Office Assistant
Computensect
02.2006 - 06.2006
Guest Service Clerk
UNEXSO
06.2004 - 02.2006
Bachelor’s Degree - Business Management & Administration
College of The Bahamas
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