PATRICIA DE'ATH
Burton-on-Trent,Staffs
Summary
Claims Administrator with expertise in managing claims processes and enhancing customer satisfaction. Improved workflow efficiency through streamlined procedures and effective issue resolution, driving team success. Recognized for clear communication and proactive strategies, ensuring timely and accurate claims processing.
Overview
20
20
years of professional experience
18115
18115
years of post-secondary education
Work history
Administration receptionist
Adcock Solicitors
Lichfield, Staffordshire
06.2025 - 07.2025
- Managed telephone calls to ensure prompt responses and efficient communication.
- Allocated post to fee earners while maintaining accurate matter histories.
- Executed photocopying, scanning, and printing tasks to support daily operations.
- Upheld confidentiality through stringent handling procedures for sensitive information.
Claims administrator
Marsh Commercial c/o Palletways
Lichfield, Staffordshire
01.2019 - 06.2025
- Processed high volumes of insurance claims with precision and efficiency.
- Prioritised urgent claims for swift resolution.
- Reviewed and validated documentation to ensure completeness.
- Uploaded documents for UK and Iberia to expedite processing.
- Maintained confidentiality in handling sensitive customer information.
- Ensured compliance with regulatory requirements during data management.
Administrator
S.D.L. Insurance
Birmingham, West Midlands
01.2018 - 12.2019
- Ensured properties under SDL management received appropriate insurance coverage.
- Maintained and updated insurance policies to ensure compliance with regulations.
- Updated insurance portfolio and claims databases for accurate record-keeping.
- Managed telephone communications, directing calls to relevant departments.
Seasonal sales /administrator
Midlands hot tubs
Tamworth, Staffordshire
03.2018 - 09.2018
- Ensured timely project execution by overseeing engineers' schedules.
- Addressed customer inquiries and concerns through phone communications at HQ.
- Maintained comprehensive records of customer interactions within CRM system.
- Managed inventory organisation and stocking of new merchandise efficiently.
VARIOUS
TEMPORARY ADMINISTRATIVE ASSISTANT
Lichfield, Staffordshire
05.2018 - 09.2018
- Collaborated with multiple temporary staffing agencies to fulfil office positions.
- Adapted swiftly to office systems, ensuring seamless integration.
- Executed daily tasks with accuracy and efficiency.
- Acquired new skills rapidly, enhancing overall productivity.
- Supported team dynamics through respectful interactions and assistance.
- Utilised Microsoft Word and other software to produce documents and facilitate clear communication.
H.R. ASSISTANT
BUSY BEES HEAD OFFICE
Burntwood, Staffordshire
02.2015 - 05.2018
- Ensured welcoming atmosphere for visitors through effective reception management.
- Updated in-house package details, addressing holidays and employer queries.
- Maintained personnel records in compliance with data protection regulations.
- Answered queries from applicants and employees regarding policies and benefits.
HEAD RECEPTIONIST
D.M.S. WHITTINGTON BARRACKS
Lichfield, Staffordshire
01.2012 - 11.2015
- Facilitated efficient check-ins and check-outs, enhancing client experience.
- Maintained a professional environment through effective communication and coordination.
- Liaised between departments to ensure seamless guest services.
- Handled cash transactions accurately to reinforce trust in financial dealings.
Claims Handler/ Administration
Centrepoint Insurance
Lichfield, Staffordshire
01.2006 - 12.2011
- Processed outstanding claims, significantly reducing backlog and enhancing operational efficiency.
- Collaborated with underwriters for accurate risk assessments of new policies.
- Handled sensitive client information in compliance with confidentiality protocols.
- Resolved claims disputes promptly to uphold high customer satisfaction levels.
- Determined insurance coverage levels for precise claim evaluations.
- Maintained regular communication with clients regarding claim updates and progress.
- Demonstrated professionalism and approachability in all client interactions.
Education
O level - Maths, English, English Literature, Home Economics, History, Child Care and Humanities
Hagley Park Comprehensive School
Rugeley, Staffs 09.1972 - 07.1977
Diploma of Higher Education - Computer Skills
Cannock Chase College
Cannock, Staffordshire 2002 - 01.2002
Diploma of Higher Education - Credit Control
Cannock Chase College
Cannock, StaffordshireDiploma of Higher Education - RSA 1 RSA 2
Cannock Chase College
Cannock, StaffordshireDiploma of Higher Education - Sage
Cannock Chase College
Cannock, StaffordshireDiploma of Higher Education - Payroll
Online Courses
Lichfield, StaffordshireDiploma of Higher Education - Accounts 1 Accounts 2
Online Courses
Lichfield, StaffordshireDiploma of Higher Education - Sage update
Online Courses
Lichfield, StaffordshireDiploma of Higher Education - Pet sitting dog walking
Online Courses
Lichfield, StaffordshireDiploma of Higher Education - Administration Reception
Online Courses
Lichfield, StaffordshireSkills
- Excellent communication skills
- Accurate and detailed
- Works well under pressure
- Customer service orientated
- Excellent planner and coordinator
- Qualified Computer Office Assistant
- Specialist software familiarity
Custom
- Payroll, 01/01/19
- Accounts 1 and 2, 01/01/19
- Sage Update, 01/01/19
- Pet sitting and Dog walking Diploma, 01/01/24
- Administration & Reception Level 3 Diploma, 01/01/25
Timeline
Administration receptionist
Adcock Solicitors
06.2025 - 07.2025
Claims administrator
Marsh Commercial c/o Palletways
01.2019 - 06.2025
VARIOUS
TEMPORARY ADMINISTRATIVE ASSISTANT
05.2018 - 09.2018
Seasonal sales /administrator
Midlands hot tubs
03.2018 - 09.2018
Administrator
S.D.L. Insurance
01.2018 - 12.2019
H.R. ASSISTANT
BUSY BEES HEAD OFFICE
02.2015 - 05.2018
HEAD RECEPTIONIST
D.M.S. WHITTINGTON BARRACKS
01.2012 - 11.2015
Claims Handler/ Administration
Centrepoint Insurance
01.2006 - 12.2011
O level - Maths, English, English Literature, Home Economics, History, Child Care and Humanities
Hagley Park Comprehensive School
09.1972 - 07.1977
Diploma of Higher Education - Computer Skills
Cannock Chase College
2002 - 01.2002
Diploma of Higher Education - Credit Control
Cannock Chase College
Diploma of Higher Education - RSA 1 RSA 2
Cannock Chase College
Diploma of Higher Education - Sage
Cannock Chase College
Diploma of Higher Education - Payroll
Online Courses
Diploma of Higher Education - Accounts 1 Accounts 2
Online Courses
Diploma of Higher Education - Sage update
Online Courses
Diploma of Higher Education - Pet sitting dog walking
Online Courses
Diploma of Higher Education - Administration Reception
Online Courses
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