Patricia Dandolini P Nascimento
Ebbsfleet Valley / Swanscombe,Kent
Summary
Highly skilled professional with expertise in retail operations, cash handling procedures, and POS system operation. Demonstrates proficiency in stock control systems, product display creativity, and scheduling employees to optimise team performance. Adept at conflict resolution and leveraging retail sales understanding to drive customer satisfaction and business success. Proficient in Microsoft Office, with a strong commitment to enhancing operational efficiency and achieving organisational goals.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work history
General store manager
Blessy Cafe & Gelatos
Florianopolis / Santa Catarina, Brazil
2021.04 - 2025.07
- Offered exceptional customer service with strong product knowledge.
- Streamlined inventory management to prevent overstocking or shortages.
- Oversaw daily cash management procedures, ensuring accuracy in financial transactions.
- Resolved customer complaints, improving the customer experience in store.
- Managed employee schedules to ensure optimal staffing during peak times.
- Performed bookkeeping tasks, including invoicing and expense tracking.
Administrative assistant
Riva Investment
Croydon, City of London
2017.02 - 2021.01
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Interacted professionally with clients providing excellent service at all times.
- Performed bookkeeping tasks, including invoicing and expense tracking.
- Improved customer satisfaction through prompt response to email and phone queries.
Bookkeeper
RV Technology
Florianopolis, Brazil
2012.02 - 2014.02
- Maintained accurate books for clear financial visibility.
- Organised supplier payments punctually to sustain good business relationships.
- Communicated effectively with customers regarding their accounts or any outstanding payments.
- Analysed fiscal transactions to ensure all activities adhered to company policies.
Education
Bachelor of Business Administration - Management
FEAN
Florianopolis / Brazil 2009.02 - 2013.12
Skills
- Cash handling procedures
- Retail sales understanding
- Conflict resolution mastery
- Scheduling employees
- POS system operation
- Stock control systems
- Product display creativity
- Retail operations expertise
- Microsoft Office proficiency
Languages
English
Upper intermediate
Portuguese
Native
Timeline
General store manager
Blessy Cafe & Gelatos
2021.04 - 2025.07
Administrative assistant
Riva Investment
2017.02 - 2021.01
Bookkeeper
RV Technology
2012.02 - 2014.02
Bachelor of Business Administration - Management
FEAN
2009.02 - 2013.12