Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Patricia Dandolini P Nascimento

Patricia Dandolini P Nascimento

Ebbsfleet Valley / Swanscombe,Kent

Summary

Highly skilled professional with expertise in retail operations, cash handling procedures, and POS system operation. Demonstrates proficiency in stock control systems, product display creativity, and scheduling employees to optimise team performance. Adept at conflict resolution and leveraging retail sales understanding to drive customer satisfaction and business success. Proficient in Microsoft Office, with a strong commitment to enhancing operational efficiency and achieving organisational goals.

Overview

13
13
years of professional experience
5
5
years of post-secondary education

Work history

General store manager

Blessy Cafe & Gelatos
Florianopolis / Santa Catarina, Brazil
04.2021 - 07.2025
  • Offered exceptional customer service with strong product knowledge.
  • Streamlined inventory management to prevent overstocking or shortages.
  • Oversaw daily cash management procedures, ensuring accuracy in financial transactions.
  • Resolved customer complaints, improving the customer experience in store.
  • Managed employee schedules to ensure optimal staffing during peak times.
  • Performed bookkeeping tasks, including invoicing and expense tracking.

Administrative assistant

Riva Investment
Croydon, City of London
02.2017 - 01.2021
  • Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
  • Interacted professionally with clients providing excellent service at all times.
  • Performed bookkeeping tasks, including invoicing and expense tracking.
  • Improved customer satisfaction through prompt response to email and phone queries.

Bookkeeper

RV Technology
Florianopolis, Brazil
02.2012 - 02.2014
  • Maintained accurate books for clear financial visibility.
  • Organised supplier payments punctually to sustain good business relationships.
  • Communicated effectively with customers regarding their accounts or any outstanding payments.
  • Analysed fiscal transactions to ensure all activities adhered to company policies.

Education

Bachelor of Business Administration - Management

FEAN
Florianopolis / Brazil
02.2009 - 12.2013

Skills

  • Cash handling procedures
  • Retail sales understanding
  • Conflict resolution mastery
  • Scheduling employees
  • POS system operation
  • Stock control systems
  • Product display creativity
  • Retail operations expertise
  • Microsoft Office proficiency

Languages

English
Upper intermediate
Portuguese
Native

Timeline

General store manager

Blessy Cafe & Gelatos
04.2021 - 07.2025

Administrative assistant

Riva Investment
02.2017 - 01.2021

Bookkeeper

RV Technology
02.2012 - 02.2014

Bachelor of Business Administration - Management

FEAN
02.2009 - 12.2013

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Patricia Dandolini P Nascimento