Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Patricia Colleran

Norwich,Norfolk

Summary

Accomplished administrator with a strong focus on task completion. Demonstrated expertise in customer relations, office coordination, and decision-making. Proficient in email correspondence, filing systems, and data entry with exceptional time management skills. Adept at Microsoft Excel, diary management, and scheduling meetings while maintaining high standards of telephone etiquette. Committed to proactive organisation and continuous improvement in administrative procedures.

Dependable professional with proactive and problem-solving mindset, combining technical proficiency and leadership abilities. Skilled in troubleshooting and team coordination, able to foster cohesive and productive work environment. Ready to drive operational excellence and enhance processes in role.

Organised and dependable Revenue Officer with many years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals. Passionate with experience in data accuracy and management. Independent problem-solver focused on customer service and product development. Works well under tight deadlines.

Overview

33
33
years of professional experience

Work history

MAINTENANCE TEAM MANAGER

HOMELETS AND SALES
REMOTE WORKING
06.2021 - 08.2025
  • Motivated team to efficiently achieve targets and enhance output quality.
  • Resolved technical issues promptly, maximising productivity across operations.
  • Facilitated interdepartmental communication to expedite maintenance request resolutions.
  • Arranged routine equipment checks to ensure optimal functionality and longevity.

REVENUE OFFICER

HMRC
NORWICH, NORFOLK
06.2004 - 04.2014
  • Delivered educational programmes on tax laws, achieving improved compliance rates.
  • Executed training sessions for junior revenue officers to enhance team competency.
  • Conducted extensive research on fiscal policies to ensure organisational adaptability.
  • Streamlined processes to boost efficiency in revenue collections.

Revenue Assistant

HMRC
BOOTLE/NORWICH, MERSEYSIDE/NORFOLK
05.1992 - 06.2004
  • Facilitated efficient data entry to ensure accurate records in company database.
  • Reduced potential errors during tax-related tasks at end-of-financial-year period.
  • Provided insights into process improvements at team meetings, promoting continuous enhancement.

Education

A-Levels - English Literature

Knowsley Tertiary College
Liverpool, United Kingdom
09/1989 - 07/1991

GCSEs - Mathematics, English, Sociology, French, Human Biology, Physical Education, Religious Education,

St Thomas Becket Roman Catholic Comprehensive
Liverpool, United Kingdom
09/1987 - 06/1989

Skills

  • Administrative support excellence
  • Task completion focus
  • Confidentiality assurance
  • Office coordination
  • Decision-making prowess
  • Proactive organization
  • Email correspondence expertise
  • Filing systems knowledge
  • Data entry proficiency
  • Time management skills
  • Administrative procedures knowledge
  • Photocopier operation
  • Diary management
  • Telephone etiquette
  • Meeting scheduling

Affiliations

  • Reading crime fiction, board games, holidays with family

Timeline

MAINTENANCE TEAM MANAGER

HOMELETS AND SALES
06.2021 - 08.2025

REVENUE OFFICER

HMRC
06.2004 - 04.2014

Revenue Assistant

HMRC
05.1992 - 06.2004

A-Levels - English Literature

Knowsley Tertiary College
09/1989 - 07/1991

GCSEs - Mathematics, English, Sociology, French, Human Biology, Physical Education, Religious Education,

St Thomas Becket Roman Catholic Comprehensive
09/1987 - 06/1989
Patricia Colleran