Summary
Overview
Work history
Skills
Affiliations
Timeline
Generic

Patricia Bradbury

Cleckheaton,Kirklees

Summary

Accomplished professional with expertise in regulatory relationship handling and compliance training delivery, demonstrating proficiency in fraud detection and conflicts of interest management. Adept at third-party vendor management and cybersecurity measures application, with a strong command of the FCA handbook and advanced Excel usage. Committed to maintaining business continuity plans and ensuring reliable punctuality, while excelling in customer service, attention to detail, and data entry. Career goals include leveraging compliance software mastery to enhance organisational integrity and efficiency.

Overview

53
53
years of professional experience

Work history

Compliance Manager

B-spokes
Edinburgh
02.2021 - 05.2025
  • Provided expert guidance on regulatory matters during the decision-making process at board meetings.
  • Compiled relevant legal and administrative documents relating to inspections.
  • Assisted in the development of company-wide corrective action plans following internal or external audit findings.
  • Maintained accurate and detailed compliance records.
  • Reviewed internal [Type] policy, procedure and guidance documents and implemented changes in line with [Type] requirements.
  • Reviewed and resolved complaints to uphold positive company reputation.

Warehouse operator

UPS
Dewsbury, Kirklees
11.2020 - 05.2021
  • Organised products in designated areas, facilitating easier access and retrieval when needed.
  • Updated computer systems with new stock data promptly after receipt of deliveries,.

Compliance manager

Hermes
Carlisle, Cumbria
04.2016 - 08.2020
  • Prepared detailed reports on current compliance activities for review by senior management and board members.
  • Conducted regular audits for continuous improvement in regulatory conformity.
  • Maintained accurate and detailed compliance records.
  • Reviewed and resolved complaints to uphold positive company reputation.
  • Ensured company policies were implemented and adhered to.
  • Conducted intensive audits and risk assessments to identify and minimise non-compliance.
  • Owned various general administrative duties to strict timelines.

Light And Large Manager

Hermes
Glasgow, Glasgow City
11.2012 - 04.2016
  • Delivered high-quality products to increase customer satisfaction.
  • Facilitated staff training, resulting in better customer service.
  • Streamlined communication channels, enhanced internal information flow.
  • Led performance reviews, identified areas for improvement.
  • Developed accurate sales forecasts for improved strategic planning.
  • Identified growth opportunities through comprehensive market research.
  • Secured new business opportunities with successful networking events.

Account manager

Hermes Parcelnet
Paisley, Renfrewshire
05.2008 - 11.2012
  • Trained and mentored new account representatives to deliver outstanding service.
  • Resolved escalated issues and liaised with clients to restore satisfaction and promote retention.
  • Conducted market research to stay abreast of industry trends.
  • Built rapport with new and existing customers from diverse cultural backgrounds to maximise sales opportunities.
  • Used management software and data analysis to forecast product demand.
  • Processed customer payments and set up direct debits for long-term service contracts.

Field assistant

Direct Line
Bradford
06.2007 - 05.2008
  • Reviewed documents for staff to proofread for errors, correct formatting and verify factual information.
  • Supported staff with administrative needs for photocopying, faxing and filing.
  • Answered approximately [Number]+ incoming calls and emails per day, responding to clients and relaying messages to staff to ensure swift resolutions.

Auditor

Direct Line
Bradford
06.2001 - 05.2007
  • Developed robust audit plans for successful execution of audits.
  • Worked closely with finance team, guaranteed accurate fiscal reporting.
  • Maintained strict confidentiality, ensured data protection at all times.
  • Produced comprehensive reports to communicate audit findings effectively.
  • Ensured financial accuracy by carrying out detailed audits.
  • Offered practical solutions by identifying weaknesses in control systems.
  • Conducted regular reviews and official audits to validate recordkeeping and controls.
  • Helped resolve disputed claims as official client representative to tax officials.

Claims analyst

Grattan
Bradford
02.1996 - 01.2001
  • Ensured quick resolution of outstanding claims by coordinating with different departmental teams.
  • Enhanced customer satisfaction by speedy handling of insurance claims.
  • Handled all claims and communications within established service level agreements.
  • Created detailed and accurate reports covering value, estimation factors and methodologies.

Customer advisor

Grattan
Bradford
04.1991 - 06.1996
  • Collaborated closely with colleagues to resolve complex customer issues swiftly.
  • Enhanced customer satisfaction by promptly addressing queries and concerns.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.

Sales coordinator

Crossroads Commercials
Birkenshaw, Kirklees
04.1977 - 04.1987
  • Facilitated successful meetings between sales team and clients for better understanding of requirements.
  • Liaised regularly with logistics department to ensure timely deliveries.
  • Improved order accuracy through meticulous invoice verification process.
  • Enhanced customer satisfaction by managing sales enquiries effectively.
  • Facilitated efficient communication between departments resulting in smoother workflow.
  • Maintained comprehensive database of customer contact details, easing communication processes.
  • Tracked competitors' activities, providing valuable insights into market trends.
  • Completed administrative duties promptly and to meet company standards.

Receptionist

Lex Brooklands
Leeds
04.1972 - 04.1978
  • Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
  • Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
  • Handled appointment scheduling to ensure smooth daily operations.
  • Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
  • Enhanced customer satisfaction by efficiently managing all front desk enquiries.
  • Managed phone calls, resulting in effective communication flow within the company.
  • Assisted with administrative tasks, improving overall functionality of the office.
  • Utilised multi-line telephone system to manage incoming calls effectively.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Provided valuable support during busy periods, contributing to successful operation under high pressure.

Skills

  • Microsoft Office Suite
  • Regulatory relationship handling
  • Compliance training delivery
  • Conflicts of interest management
  • Third-Party vendor management
  • Fraud detection proficiency
  • Familiarity with fca handbook
  • Cybersecurity measures application
  • Advanced excel usage
  • Compliance software mastery
  • Business continuity plans
  • Reliable punctuality
  • Customer Service
  • Attention to Detail
  • Data Entry

Affiliations

  • Walking, swimming,reading

Timeline

Compliance Manager

B-spokes
02.2021 - 05.2025

Warehouse operator

UPS
11.2020 - 05.2021

Compliance manager

Hermes
04.2016 - 08.2020

Light And Large Manager

Hermes
11.2012 - 04.2016

Account manager

Hermes Parcelnet
05.2008 - 11.2012

Field assistant

Direct Line
06.2007 - 05.2008

Auditor

Direct Line
06.2001 - 05.2007

Claims analyst

Grattan
02.1996 - 01.2001

Customer advisor

Grattan
04.1991 - 06.1996

Sales coordinator

Crossroads Commercials
04.1977 - 04.1987

Receptionist

Lex Brooklands
04.1972 - 04.1978

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Patricia Bradbury