Summary
Overview
Work History
Education
Skills
Certification
Timeline

Patience Ann Odama

London

Summary

Dynamic and results-driven professional with a proven track record at Labellz Wine & Liquor, excelling in strategic initiatives and team leadership. Known for exceptional customer service and problem-solving skills, I thrive in fast-paced environments, fostering collaboration and enhancing operational efficiency while maintaining meticulous attention to detail. Passionate about helping others achieve their best.

Overview

8
8
years of professional experience
1
1
Certification

Work History

VOLUNTEER {HEAD OF USHERING}

STREAMS OF JOY EAST LONDON
01.2024 - Current
  • supervised children,including those with special needs to ensure their safety within the church.
  • Welcomed and assisted members and guests,creating and inclusive environment.
  • Worked effectively in fast-paced environments.
  • kept accurate church records,including church attendances lists
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Customer Assistant

ASSET FOR LIFE LTD
01.2025 - 07.2025
  • Assisted customers with inquiries, providing accurate product information and resolving issues efficiently.
  • Supported team in maintaining inventory accuracy through regular stock checks and organization of merchandise.
  • Executed daily operational tasks, ensuring adherence to company protocols and customer service standards.
  • Adapted quickly to changing priorities, demonstrating flexibility in a fast-paced environment.
  • Collaborated with colleagues to enhance customer experience by sharing best practices and insights.
  • Managed multiple tasks simultaneously while maintaining composure under pressure from busy store traffic.
  • Maintained a clean and organized store environment, promoting an inviting atmosphere for customers.

Customer Service Representative

MARGRET THE BOSS BEAUTY SALON
02.2024 - 11.2024
  • Assisted customers with inquiries, providing accurate information and resolving issues promptly.
  • Greet and welcome customers warmly in store or online
  • Collaborated with team members to enhance service efficiency and improve customer satisfaction.
  • Adapted quickly to new processes and tools, demonstrating flexibility in a fast-paced environment.
  • Answers questions about product features, usage, and benefits
  • Assist customers in selecting makeup, perfumes,and beauty products suited to their needs
  • Understand skin types, skin tones, fragrances notes,and product benefits.
  • Recommend suitable products based on customer needs (e.g Skincare concerns, makeup goals,fragrance preferences)
  • Keep the store or counter clean,tidy, and visually appealing.

Care Assistant

TAUREN CARE LTD
05.2024 - 10.2024
  • Provided compassionate personal care and assistance to clients, ensuring comfort and well-being.
  • Assisted in daily living activities, fostering independence and enhancing quality of life for individuals.
  • Implemented care plans effectively while adapting to individual client needs and preferences.
  • Maintained accurate records of patient progress and communicated updates to healthcare team members.
  • Provided Administer medication with precision ,demonstrating meticulous attention to details and a commitment to patient safety

CEO/Creative Director

Labellz Wine & Liquor
01.2018 - 12.2022
  • Developed and implemented strategic initiatives to enhance organizational efficiency.
  • Streamlined operations through data-driven decision-making and resource allocation.
  • Led cross-functional teams to achieve company objectives and foster collaboration.
  • Established key performance indicators to monitor progress and drive continuous improvement.
  • Directed financial planning and analysis to optimize budget management and profitability.
  • Spearheaded market research initiatives to identify new opportunities and competitive advantages.
  • Achieved company growth by implementing strategic plans and streamlining operations.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Cultivated partnerships with stakeholders to support business growth and sustainability efforts.
  • Developed a high-performance executive team for improved productivity and efficiency.
  • Nurtured key strategic partnerships that resulted in enhanced product offerings and expanded customer base.

CO_HOST

CoolFM Radio Station
07.2017 - 01.2019
  • Collaborated with hosts to develop engaging content and ensure smooth program delivery.
  • Conducted research on topics to enhance discussion quality and audience engagement.
  • Assisted in managing social media platforms to promote upcoming episodes and increase listener interaction.
  • Coordinated guest appearances, ensuring seamless integration into programming schedule.
  • Supported marketing efforts by attending promotional activities and representing the show at industry events.
  • Prepared well-structured interview questions, leading to insightful conversations with guests.
  • Engaged with listeners through live interactions, fostering community building around the show's brand.
  • Developed promotional materials and strategies to boost show visibility and listener base.

Education

Bachelor of Arts - BA Broadcastings And Journalism

LIMKOKWING UNIVERSITY, MALAYSIA
09-2013

High School Diploma -

IKEJA GRAMMAR SCHOOL , Nigeria
06-2000

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Excellent communication
  • Critical thinking
  • Calm under pressure
  • Organization and time management
  • Attention to detail
  • Passion for beauty and helping others look/feel their best
  • Time management

Certification

  • Certified [Job Title], [Company Name] - [Timeframe]

Timeline

Customer Assistant - ASSET FOR LIFE LTD
01.2025 - 07.2025
Care Assistant - TAUREN CARE LTD
05.2024 - 10.2024
Customer Service Representative - MARGRET THE BOSS BEAUTY SALON
02.2024 - 11.2024
VOLUNTEER {HEAD OF USHERING} - STREAMS OF JOY EAST LONDON
01.2024 - Current
CEO/Creative Director - Labellz Wine & Liquor
01.2018 - 12.2022
CO_HOST - CoolFM Radio Station
07.2017 - 01.2019
LIMKOKWING UNIVERSITY - Bachelor of Arts, BA Broadcastings And Journalism
IKEJA GRAMMAR SCHOOL - High School Diploma,
Patience Ann Odama