Summary
Overview
Work History
Skills
Timeline
References
Education and Training
Generic

Patience Otulugbu

Hatfield

Summary

An efficient, reliable and trustworthy individual with Caring experience in Care Home and Flexible caring. Works well as part of the team to meet set goals, challenges and objectives. Self-motivated and driven to provide the best possible support for clients providing clear patient communication and support. Proven ability to provide an excellent standard of care. Strives to work with excellence proven management and organizational skills. Highly experienced in working with complaints from tenants, neighbours or other persons in a tactful manner. Ability to resolve issues in an amicable manner following company grievance policy. Currently seeking a role as a support worker.

Overview

14
14
years of professional experience

Work History

DNA Healthcare Agency
01.2024 - Current
  • Supporting vulnerable people with diverse needs and helping them live as independently as possible.
  • Doing household chores like cleaning and tidying
  • Assisting with bathing, dressing, personal care and grooming
  • Reporting any significant changes in mental health
  • Helping people participate in leisure activities
  • Monitoring healthcare needs, such as taking temperature and managing medication
  • Monitoring mental health and wellbeing
  • Helping with paperwork, keeping record and documentation
  • Conducting risk assessments
  • Reporting any concerns to my line manager
  • Safeguarding vulnerable individuals by preventing and stopping any form of negligence, harm and abuse.
  • Reporting any safeguarding concerns

Online Picker

Royal Mail
01.2023 - 01.2024
  • Pack and sort customer orders
  • Ensure that customers good and Packaged in a safe and orderly manner
  • Ensure that customers’ request are treated in a timely manner
  • Scan totes and label customers order accurately
  • Ensure that each customer items are packaged and put in the right label and totes
  • Ensure that no customer order is damaged
  • Report any discrepancies and issues to the line manager

Care Support Worker

Long life medical group
01.2012 - 01.2023
  • Assisting with the care, treatment and rehabilitation of residents within the hospital as directed.
  • Assisting in the maintenance of a safe therapeutic environment beneficial to the residents, relatives and other carers.
  • Contributing to the team approach to residents, providing accurate and relevant feedback to senior staff and participating in team discussions and meetings regarding care of the residents.
  • Participating in the application of care plans, ensuring interventions and observations are communicated effectively to senior staff and acting as a key worker.
  • Assisting in the supervision of other health care and support staff as directed by the manager.
  • Participating in the preparation of assessments for current/future residents.
  • Supporting customers with daily living skills (meal preparation, household chores, personal care, administration of prescribed medication, health professionals’ visits and shopping), to enable them to live a fulfilled life.
  • Encouraging/prompting customers to develop their personal, social and life skills by involving them in tasks and activities around the home and in the community.
  • Supporting customers in ways that allows them to live as independently as possible.
  • Supporting customers to maintain and look after their wellbeing and encouraging them to reach their potential by offering them emotional and practical support.
  • Supporting individuals to promote healthy lifestyles, by liaising with local health care professionals.
  • Analyzing individual needs and escalating concerns where necessary.
  • Updating of Support Plans and attending reviews with Day center/family and relevant professional.
  • Carrying out risk assessments/mental capacity assessments and reviewing/updating to ensure these are current and relevant.
  • Undertaking keyworker role duties and organizing 1-2-1 meetings with customers, recording and filing meeting minutes.
  • Supporting customers to manage their finances and with budgeting.
  • Ensuring service-users are cared for in a safe environment.
  • Driving/escorting customers to attend Day Centre, health appointments and to access the community
  • Monitoring of sugar levels and administration of prescribe insulin
  • Working with the elderly who have various health conditions i.e Dementia, Parkinson’s disease, Diabetic, mental health issues, autism.
  • Delivering personal care and support to service-users in line with the individual support plan and risk assessment following agreed ways of working whilst ensuring continuity of care and promoting independence.
  • Supporting service-users to access services within the community i.e shopping, GP Surgery, Dentist, hospital appointments.

Skills

  • Leadership skills
  • Experience in ordering and administering prescribed medication
  • Good understanding of all relevant paperwork required in a care setting
  • Ability to work under pressure
  • Ability to offer emotional and practical support
  • Experience in Microsoft Word, Excel and Power point
  • Excellent verbal and written communication skills with internal and external stakeholders
  • Ability to support with budgeting and managing of finances

Timeline

DNA Healthcare Agency
01.2024 - Current

Online Picker

Royal Mail
01.2023 - 01.2024

Care Support Worker

Long life medical group
01.2012 - 01.2023

References

References available upon request

Education and Training

  • Qualification
  • 2023 care certificate
  • Excel Team leading level 2
  • 5 GCSEs-Passes including English and Mathematics
  • City and Guilds Microcomputer Technology
  • Mandatory training carried out
  • First Aid Training
  • Health and Safety
  • Moving and Handling
  • Fire Training
  • Mental Capacity Awareness
  • Infection Control
  • Autism Training
  • Medication Administration
  • Dementia Training

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Patience Otulugbu