Patience Gatsi
Stoke-on-Trent
Summary
I am a passionate Home Carer with extensive knowledge in elderly care and learning disabilities. I have a passion for helping vulnerable members of the society improve their quality of life to enhance overall well being. I offer support with domestic and personal hygiene tasks, promoting client independence. Diligent about following treatment plans, updating documentation and maintaining healthy environments. I am highly respectful of client's care needs and enjoy offering companionship and engaging activities for clients. My strengths include time management, organisation and multitasking.
Overview
26
26
years of professional experience
6
6
years of post-secondary education
Work history
Home Carer
Compassion First Care
Stoke-on-Trent, West Midlands
07.2022 - Current
- Closely monitored patient conditions, minimising need for additional medical attention.
- Upheld safety and hygiene standards to reduce incidents and accidents.
- Picked up client shopping and prescriptions.
- Cooked meals to meet diverse dietary requirements.
- Completed laundry, ironing and dry cleaning.
- Prepared care plans for new clients and updated care plans for old clients.
- Conducted spot checks and audits for other carers.
- Assisted in doing inductions for new employees and shadowing.
- Conducted risk assessments and checked fire alarm systems.
- Maintained wheelchairs, walking frames, and hearing aids.
- Transported and accompanied clients to appointments.
- Managed diverse daily wellbeing duties, from activity planning to mobility support.
- Shared hobbies and interests to build rapport with clients.
- Administered medication and kept comprehensive records.
- Evaluated client health conditions and reported concerns to manager.
Customer Service Officer
AFC Holdings
Harare
03.2005 - 06.2022
- Recorded and processed customer data accurately.
- Maintained working knowledge of available products and services.
- Responded to customer queries and provided excellent customer service.
- Adhered strictly to policies and procedures for continued company compliance.
- Upheld data accuracy on internal database.
- Provided professional and helpful support to new and existing clients.
- Applied best practices to comply with customer service procedures.
- Registered customer information to maintain accurate records.
- Engaged in team-building activities to build rapport with staff.
- Performed cashier duties, including balancing and end-of-day banking.
Bank Teller
FBC Bank
Bulawayo
03.1997 - 02.2002
- Oversaw all transactional services, including bank deposits, monetary withdrawals, financial transfers.
- Consistently met service quality targets by maintaining in-depth knowledge of bank products, services and best practices.
- Facilitated smooth running of service, reporting malfunctions of teller terminals and other equipment to relevant department to ensure prompt resolution.
- Maximised customer satisfaction, educating customers on options for managing financial transactions by leveraging technology, tools and resources.
- Observed procedures regarding financial and customer information to prevent possible breaches and data misuse.
- Enthusiastically greeted customers and offered dedicated service during the entire transaction,
- Ensured safety and confidentiality of clients and bank assets, adhering to bank security policies across all tasks.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Identified and reported suspicious behaviour to security personnel as appropriate.
- Audited fellow teller currency to contribute to dual-control procedures.
- Built and strengthened customer relationships through positive communication and rapport building.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Education
NVQ Level 3 - Team Leader/ Supervisor
Barnsley College
Barnsley 12.2022 -
Bachelor of Arts - Human Resource Management
Zimbabwe Open University
Zimbabwe 01.2020 -
Diploma of Higher Education - Human Resource Management
Institute of People Management Zimbabwe(IPMZ)
ZimbabweIELTS-Academic - English
British Council
04.2022 -
Certificate of Higher Education - Payroll Administration
IPMZ
A-Levels -
Kwekwe High School
Zimbabwe 02.1995 - 12.1996
GCSEs -
Amaveni High School
Zimbabwe 01.1991 - 12.1994
Skills
- Personal care
- Manual handling
- Meal preparation
- Adult care
- Support work
- Hoist operation
- Client documentation
- Care plan assessment
- Medication administration
- Community integration
- Care plan management
- Health promotion and maintenance
- Problem-solving
- Payroll administration
- [Type] Management
Qualities
- caring
- patience
- calm in difficult situations
- responsible
- self-motivated
- organised
- creative
- flexible and open to change
- respectful
- empathetic
- reliable
- observant
- bubbly
Languages
English
Advanced
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
NVQ Level 3 - Team Leader/ Supervisor
Barnsley College
12.2022 -
Home Carer
Compassion First Care
07.2022 - Current
IELTS-Academic - English
British Council
04.2022 -
Bachelor of Arts - Human Resource Management
Zimbabwe Open University
01.2020 -
Customer Service Officer
AFC Holdings
03.2005 - 06.2022
Bank Teller
FBC Bank
03.1997 - 02.2002
A-Levels -
Kwekwe High School
02.1995 - 12.1996
GCSEs -
Amaveni High School
01.1991 - 12.1994
Diploma of Higher Education - Human Resource Management
Institute of People Management Zimbabwe(IPMZ)
Certificate of Higher Education - Payroll Administration
IPMZ
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