Patience Boateng
Manchester,United Kingdom
Summary
Dedicated professional with expertise in communication, aseptic techniques, and compassionate customer service. Skilled in team collaboration, personal care provision, and end-of-life care assistance, ensuring privacy, dignity, and respect. Adept at problem-solving, time management, and maintaining accurate records while remaining calm under pressure. Rapid learner committed to advocacy and support, with a focus on delivering exceptional care and fostering positive outcomes.
Overview
21
21
years of professional experience
4051
4051
years of post-secondary education
Work history
Customer Service
Adanola Ltd
Manchester
01.2025 - 06.2025
- Providing assistance to company customers and clients via phone, chat, or email functions.
- Resolving queries and complaints
- Educating customers on products and services.
- Supporting customers with any problems.
- Maintaining a positive attitude, even when faced with difficult customers and under pressure
- Provided quality customer service for improved passenger satisfaction.
Volunteering
Legend Integrated Care
Luton
10.2024 - 01.2025
- Completed documentation of care and fluid balance
- Prepared healthy meals with additional mealtime planning, feeding, and support for service users
- Personal care and adhering to Personal Protective Equipment.
- Maintaining up-to-date records, completing activities of daily living (ADL).
- Turned and positioned bed-bound patients to prevent bedsores and maintain comfort levels.
- Check pressure sore and bed making.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Monitored and maintained cleanliness, sanitation, and organisation of assigned station and service areas.
- Provided safe mobility support to help patients move around.
- Built strong relationships with clients to deliver emotional support and companionship.
Famcare Clinic
Kumasi
01.2020 - 01.2024
- Provided emergency response to individuals, and also liaise with emergency responders such as police workers
- Able to patrol grounds and buildings to maintain safety and order
- Ensured staff adhered to protocol as well as wear relevant IDs
- Challenged suspicious or anti-social behaviour.
- Helping control access to premises.
- Assisted with events.
- Followed protocols and policies to ensure safety and safeguarding.
- Maintained cleanliness and safe areas.
Store Manager
Gratia plus
03.2004 - 02.2019
- Planned and purchased adequate quantities of food, beverages, equipment, and supplies for restaurant operations.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last-minute menu changes.
- Prepared for and executed new menu implementations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Maintained a safe working and guest environment to reduce the risk of injury and accidents.
- Proactively help patients and carers to take an active role in their care.
- Be familiar with and comply with all the company's Policies and Procedures.
- Adhere to the Trust Uniform Policy.
Education
Health and Social Care - Level 2
Online
United KingdomCare Certificate - Level 2
Caredemy Online
United KingdomWASCE - Secondary School
Osei Kyeretwie
GhanaSIA Course - SIA Door Supervisor
Tala SIA Training Education
ManchesterSkills
- Communication skills
- Aseptic technique
- Team collaboration
- Personal care provision
- Advocacy and support
- Rapid learner
- Time management
- Record keeping
- Privacy and dignity respect
- End-of-life care assistance
- Compassionate customer service
- Calm under pressure
- Problem-solving
References
References available upon request.
Timeline
Customer Service
Adanola Ltd
01.2025 - 06.2025
Volunteering
Legend Integrated Care
10.2024 - 01.2025
Famcare Clinic
01.2020 - 01.2024
Store Manager
Gratia plus
03.2004 - 02.2019
Health and Social Care - Level 2
Online
Care Certificate - Level 2
Caredemy Online
WASCE - Secondary School
Osei Kyeretwie
SIA Course - SIA Door Supervisor
Tala SIA Training Education
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