Pat Toner
Livingston,West Lothian
Summary
A high achieving Recruitment and Training Manager with expertise in centralising recruitment operations, improving applicant tracking and reducing processing times.
An effective leader and communicator who has the ability to understand what motivates others and the experience to establish and manage teams effectively, while developing people, ensuring delivery through the active engagement of others.
A complex problem-solver with a superior work ethic and excellent organisational skills.
Extensive expertise in compliance training delivery, internal auditing, and staff training.
Adept at developing comprehensive training programmes and conducting risk assessments, with a strong focus on quality assurance.
Proficient in Microsoft Office Suite, with excellent written communication skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Training & Recruitment Manager
Lothian Buses
Edinburgh, City of Edinburgh
02.2017 - Current
- Provided guidance, leadership to the recruitment and training team.
- Managed daily, weekly, annual manpower plan.
- Oversaw the introduction of an applicant tracking system to improve recruitment efficiency and processes.
- Improved overall driver recruitment success by over 30% since 2023.
- Reduced time-to-hire with introduction of innovative recruitment techniques.
- Streamlined onboarding procedures for smoother employee transition.
- Conducted regular performance reviews, fostering constant improvement within the team.
- Liaised frequently with department managers, gaining understanding about specific staffing needs and preferences.
- Designed training programmes for new recruits ensuring faster acclimatisation..
- Developed and gained accreditation for customised award in bus driving (SCQF Level 6) accredited by SQA
- Managed and maintained external accreditation with DVSA, SQA
Training & Competence Manager
Edinburgh Trams (Secondment)
Edinburgh, City of Edinburgh
04.2011 - 01.2017
- Establishment of a competency management system in line with Rail Safety Publication 1 and in compliance with Railway and Other Guided System legislation resulting in a 97% pass rate from selection.
- Sole responsibility for planning, packaging and delivering safety critical and operational training for tram drivers and controllers in the lead up to operational service and continuous development of this throughout passenger service
- Establishment of assessor competence framework and overarching assessment model for Edinburgh Trams including the training of a bank of assessors and their continuous professional development.
- Creation of the first companywide internal promotion scheme for Drivers to Driver Instructors resulting in a bank of 6 instructors and the successful training of 41 Tram Drivers for operational service over a period of 9 months. This has included training, development and supervision of two Driver Instructors who are now competent to assess and train new tram drivers.
- Creating of the Driving Instructor role and line management of a bank of instructors including their continuous professional development.
- In partnership with safety I have lead and managed various investigations post operational incidents. As a result my knowledge and experience contributes to the effective management of these incidents.
- Implemented an in-house database which tracks and records operational incidents and their relationships with breaks, outside influences and other human factors.
- Sourced and designed alongside Occupational Psychology Centre (OPC), human factor training course for Tram Drivers, with a view to reducing operational incidents significantly but increasing driver awareness of the contribution of human errors.
Education
Higher National Diploma - Strategic Management and Leadership
Chartered Management Institute
United KingdomIOSH - Managing Safely
Edinburgh College
Edinburgh 10.2018 -
SCQF Level 8 - Workplace Verifier
West Lothian College
Livingston, West Lothian 06.2015 -
NVQ Level 3 - Education & Training
BTEC
06.2015 -
OPC OTD personality questionnaire (BPS Level B) - Psychology
Occupational Psychology Centre
03.2015 -
SCQF Level 8 - Workplace Assessor SQA ‘Conduct the Assessment’
West Lothian College
03.2015 -
BPS Level A - Occupational Psychology (test & administration)
British Psychology
08.2013 -
Skills
- Adaptable to regulation changes
- Compliance training delivery
- Training development
- Internal auditing
- Staff training
- Organisation
- Excellent written skills
- Strategic planning
- Quality Assurance
- GDPR procedures and monitoring
- Health and Safety Compliance
- Customer Service
- Team Leadership
- Risk Assessments
- Microsoft Office Suite
Certification
Member of the Chartered Management Institute
Timeline
IOSH - Managing Safely
Edinburgh College
10.2018 -
Training & Recruitment Manager
Lothian Buses
02.2017 - Current
SCQF Level 8 - Workplace Verifier
West Lothian College
06.2015 -
NVQ Level 3 - Education & Training
BTEC
06.2015 -
OPC OTD personality questionnaire (BPS Level B) - Psychology
Occupational Psychology Centre
03.2015 -
SCQF Level 8 - Workplace Assessor SQA ‘Conduct the Assessment’
West Lothian College
03.2015 -
BPS Level A - Occupational Psychology (test & administration)
British Psychology
08.2013 -
Training & Competence Manager
Edinburgh Trams (Secondment)
04.2011 - 01.2017
Higher National Diploma - Strategic Management and Leadership
Chartered Management Institute
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