Pascoal E Josefino Verdial
Peterborough,Cambridgeshire
Summary
Experienced Waiter bringing enthusiasm, dedication and exceptional work ethic. Trained in customer service with knowledge of Modern British and Continental cuisine. Highly versatile and adaptable to fast-paced, changing environments.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work history
Hospitality team member
Compass And Medirest
Cambridge, Cambridgeshire
02.2024 - 11.2025
- Assisted colleagues during peak hours for smooth operations.
- Maintained high levels of customer service by promptly addressing guest queries.
- Delivered efficient table service, resulting in repeat business.
- Coordinated with bar staff to deliver drinks timely.
- Ensured optimal guest satisfaction through attention to dietary preferences and allergy information.
- Enhanced guest satisfaction with prompt and attentive service.
- Facilitated payments smoothly for quick customer checkout.
- Adhered to health and safety regulations, ensuring a safe environment for guests.
Waiter
Nines Buffet Restaurant
Cambridge, Cambridgeshire
03.2020 - 06.2024
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Helped reduce waiting times by swiftly clearing tables after use.
- Completed side duties such as refilling condiments, contributing to organised workplace.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Managed table settings for optimal dining experience.
- Explained dish components clearly to inform customers' decisions.
- Remained calm under pressure, ensuring better performance during peak hours.
- Relayed feedback from customers to management for continuous improvement.
- Handled payment transactions to guarantee smooth customer checkout process.
- Upheld health and safety standards by regularly sanitising hands and work areas.
- Delivered excellent customer service through friendly and polite interaction.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Mitigated complaints effectively by empathetically listening and offering solutions.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Education
GCSEs - English And Math
Peterborough Regional College
Peterborough, England 09.2019 - 09.2022
Skills
- Friendly disposition
- Patient and calm nature
- Bill calculation
- Service mindedness
- Meal recommendation
- Dining etiquette knowledge
- Serving techniques
Languages
English
Intermediate
Tetum
Native
Indonesian
Fluent
Portuguese
Intermediate
Timeline
Hospitality team member
Compass And Medirest
02.2024 - 11.2025
Waiter
Nines Buffet Restaurant
03.2020 - 06.2024
GCSEs - English And Math
Peterborough Regional College
09.2019 - 09.2022