Pascoal Rodrigues
Hounslow,United Kingdom
Summary
Ambitious hospitality professional with experience in fast-paced airport and customerfacing environments at Heathrow. Skilled in delivering exceptional guest experiences, resolving complex issues, and supporting smooth operations. Demonstrates strong leadership potential and a proactive approach to team support. Seeking to progress into a supervisory or management role within a hotel environment.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
Food Server
Plane Food by Gordon Ramsay
Heathrow Airport
2022.04 - 2022.05
- Delivered high-quality service in a fast-paced hospitality environment
- Built rapport with customers to encourage repeat business
- Maintained strict food hygiene and safety standards
- Worked efficiently under pressure during busy service periods
- Heathrow Airport
Customer service representative
ABM LTD
Heathrow, Hillingdon
2026.02 - Current
Provided clear direction to large numbers of passengers, enhancing flow and overall customer experience.
Addressed customer inquiries and resolved issues promptly in high-pressure environments.
Assisted passengers with reduced mobility, ensuring dignity and comfort.
Worked collaboratively with teams to facilitate seamless airport operations.
Consistently upheld service level agreement (SLA) standards.
- Supported team members during peak periods to sustain service efficiency.
Customer Service Agent (Airport Operations)
Wilson James
London, United Kingdom
2023.04 - 2026.01
- Delivered clear guidance to high volumes of passengers, improving flow and overall customer experience
- Handled customer enquiries and resolved issues efficiently in high-pressure situations
- Supported passengers with reduced mobility, ensuring dignity and comfort
- Collaborated with teams to maintain smooth airport operations
- Maintained service level agreement (SLA) standards consistently
- Supported team members during peak times to maintain service efficiency
- Heathrow Airport
Education
Higher Secondary School Certificate - COMERCE
Holy Trinity Higher Secondary School
Goa 2019.06 - 2020.12
Level 1 Diploma - Hospitality & Catering
Uxbridge College
Hayes 2021.01 - 2022.01
Skills
- Customer Service Excellence
- Guest Relations
- Conflict Resolution
- Team Collaboration
- Operational Support
- Communication Skills
- Problem Solving
- Time Management
Languages
English
Hindi
SKILLS
- Strong problem-solving and decision-making skills
- Ability to remain calm under pressure
- Excellent interpersonal and communication skills
- Team-oriented with leadership potential
- Highly adaptable and quick to learn
Timeline
Customer service representative
ABM LTD
2026.02 - Current
Customer Service Agent (Airport Operations)
Wilson James
2023.04 - 2026.01
Food Server
Plane Food by Gordon Ramsay
2022.04 - 2022.05
Level 1 Diploma - Hospitality & Catering
Uxbridge College
2021.01 - 2022.01
Higher Secondary School Certificate - COMERCE
Holy Trinity Higher Secondary School
2019.06 - 2020.12