Pascale Laudat
London
Summary
Dedicated and customer-focused professional with exceptional social skills and experience in fast-paced service environments. Proven ability to deliver excellent customer service, maintain composure under pressure, and effectively manage multiple responsibilities. Skilled in communication, conflict resolution, and creating welcoming atmospheres, ensuring guests feel valued and well-cared for. Adaptable and quick to learn, with a strong work ethic and a passion for enhancing customer experiences.
Overview
2
2
years of professional experience
Work History
Barista
Cut The Mustard Cafe
London
02.2023 - Current
- Provided a welcoming atmosphere to customers, promoting return visits.
- Enhanced bar efficiency by keeping work areas tidy and well-stocked.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
- Assisted in inventory control measures for effective stock management.
- Managed high-volume orders during peak hours maintaining quality of service.
- Collaborated with team members during busy periods improving workflow efficiency.
- Performed all opening and closing duties fully and accurately to maintain the cleanliness of café equipment.
- Delivered exceptional service to customers for their enjoyment and comfort.
Part-Time Nanny
Koru Kids
London
04.2023 - 07.2023
- Maintained secure, child-friendly environments with engaging activities and outdoor play.
- Maintained a safe and healthy environment for children by adhering to hygiene standards and safety procedures.
- Established positive relationships with parents to ensure consistent child-rearing practices.
- Managed behavioural issues sensitively, fostering respect and good manners in children.
- Assumed total responsibility of home during parents' absence demonstrating trustworthiness.
- Safely transported children to and from school, events and activities, maintaining adherence to schedules to establish reliability and trust.
Education
A-Levels - English Literature, Sociology, Philosophy
Graveney School
London 09.2021 - 06.2022
Bachelor of Science - Social Science
Cardiff University (Prifysgol Caerdydd)
Cardiff 09.2023 -
Skills
- Inventory and stock management
- Adaptable and quick to learn
- Teamwork and collaboration
- Till management
- Strong communication
- Handling customer complaints
- Welcoming personality
References
References available upon request.
Timeline
Bachelor of Science - Social Science
Cardiff University (Prifysgol Caerdydd)
09.2023 -
Part-Time Nanny
Koru Kids
04.2023 - 07.2023
Barista
Cut The Mustard Cafe
02.2023 - Current
A-Levels - English Literature, Sociology, Philosophy
Graveney School
09.2021 - 06.2022
Similar Profiles
Kalysta CalzadillasKalysta Calzadillas
Mental Health Advocate Volunteer at Mustard Seed RanchMental Health Advocate Volunteer at Mustard Seed Ranch
Mariam SukareyeMariam Sukareye
Volunteer at The Mustard Seed ShelterVolunteer at The Mustard Seed Shelter
Richard SolbakkenRichard Solbakken
SHELTER SUPORT WORKER at THE MUSTARD SEEDSHELTER SUPORT WORKER at THE MUSTARD SEED
Pedro CassuaPedro Cassua
Events Assistant Beverage Manager at The Hurlingham ClubEvents Assistant Beverage Manager at The Hurlingham Club
Aaliyah JosephAaliyah Joseph
Retail supervisor at ScribblerRetail supervisor at Scribbler