Pascal Manene
41 Cavendish Street, Manchester, Greater Manchester, M15 6TT.
Manchester
Summary
Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Warehouse Worker
JD
Rochdale OL16 4GR
10.2018 - 03.2019
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Completed cycle counts and monthly inventory.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
Customer Service Assistant
British Heart Foundation
Manchester
04.2017 - 06.2017
- Responded to customer calls and emails to answer questions about products and services.
- Communicated with suppliers to maintain updated information regarding status of current orders.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
Education
NVQ Level 1 - Business and Administration
Bury College
England 09.2017 - 06.2018
NVQ Level 2-3 - Travel and Tourisms
Bury College
Bury 09.2019 - 06.2020
Foundation Degree - Banking and Finance
Manchester Metropolitan University
Metropolitan 09.2020 - 07.2021
Skills
Leadership communications
Communications development
Client communications
Engaging communications
Communications
Team Building
Self-Motivated
Active Listening
Complaint resolution
Excellent Communication
First Aid/CPR
Decision-Making
Developmental care
Collections understanding
Catering understanding
Key decision making
Excellent team player
Multi-Player Collaboration
Additional Information
My hobbies, spending more time with my family and watch football together as family and I also prefer listing to music and going out with family, and by doing this it helps me to build up my motivation.
watching football
I am fan of football and whenever I have an opportunity to attend the game I am always happy to watch football games because since when i was young I have always love football.
Timeline
Foundation Degree - Banking and Finance
Manchester Metropolitan University
09.2020 - 07.2021
NVQ Level 2-3 - Travel and Tourisms
Bury College
09.2019 - 06.2020
Warehouse Worker
JD
10.2018 - 03.2019
NVQ Level 1 - Business and Administration
Bury College
09.2017 - 06.2018
Customer Service Assistant
British Heart Foundation
04.2017 - 06.2017