Pascal Louison
East Grinstead,West Sussex
Summary
Client Success & Growth Executive | Aspiring Business Development Representative
B2B SaaS professional with strong customer-facing experience, a KPI-driven mindset, and a proven ability to build trust quickly with business customers. Experienced in working cross-functionally, managing relationships in fast-paced environments, and using CRM data to drive performance. Actively transitioning into a Business Development Representative role to focus on outbound conversations, pipeline creation, and long-term growth in sales.
Overview
6
6
years of professional experience
Work history
Client Success & Growth Executive (Prev Ref Exec)
Goodlord LTD
02.2023 - 01.2026
- Acted as a primary point of contact for business customers, managing onboarding, ongoing engagement, and issue resolution to ensure a positive customer experience.
- Built strong relationships with clients through clear communication, expectation management, and consistent follow-up.
- Worked to KPIs in a fast-paced environment, consistently meeting and exceeding performance targets.
- Used Salesforce CRM to track customer interactions, manage workflows, and maintain accurate records.
- Led regular calls and discussions with customers, handling objections and explaining processes clearly and confidently.
- Collaborated with internal teams to surface customer feedback, improve processes, and support retention and long-term account success.
- Answer queries on phone, live chat and email
- Work on tickets and applications within company SLA
- Hold daily morning stand up meetings with the team
- Work alongside the Product designers and developers to better our product using consumer feedback
- Train new members of the team that join
Sales Assistant
World Duty Free
Gatwick
04.2022 - 12.2022
- Returned to previous position
Sales Assistant
World Duty Free
Gatwick
10.2019 - 09.2020
- Delivered high-quality customer experiences in a target-driven retail environment.
- Promoted products and loyalty programmes, contributing to individual and store-wide sales targets.
- Developed strong communication and persuasion skills through daily customer interactions.
- Worked effectively under pressure in a fast-paced, high-volume setting.
Education
Bishop Thomas Grant Sixth Form
Bachelor of Science - Computer Science
Kingston University
Skills
- Business Development & Sales Fundamentals
- B2B Customer Engagement
- Relationship Building & Stakeholder Management
- CRM (Salesforce)
- KPI & Target Management
- Objection Handling
- Written & Verbal Communication
- Data Literacy (SQL, Python – working knowledge)
- Negotiation and persuasion
- Diligent problem solver
- Adaptability
- French Speaking
- Able to work remotely effectively
Hobbies and Interests
- Strong interest in SaaS, technology-led businesses, and customer-centric growth.
- Motivated to progress into a full sales career path, with a long-term goal of becoming an Account Executive.
Languages
French
Advanced
References
References available upon request.
Timeline
Client Success & Growth Executive (Prev Ref Exec)
Goodlord LTD
02.2023 - 01.2026
Sales Assistant
World Duty Free
04.2022 - 12.2022
Sales Assistant
World Duty Free
10.2019 - 09.2020
Bishop Thomas Grant Sixth Form
Bachelor of Science - Computer Science
Kingston University