Pasan Uthpala
Gateshead,United Kingdom
Summary
Accomplished professional with expertise in problem solving and strategic decision making, process improvement, and budget and resource management. Demonstrates strong capabilities in performance monitoring, cross-functional coordination, and team leadership. Skilled in customer and client relationship management, adaptability, multitasking, and operations management. Proficient in Microsoft Office, MS Projects, and Visio. Committed to driving operational excellence through effective time management and the ability to work under pressure.
Overview
13
13
years of professional experience
Work history
Service Assistant
CNTW Solutions (NHS Trust)
Newcastle upon Tyne
05.2022 - 07.2025
- Working at CNTW trust hospitals based in Newcastle catering departments and cafes
- Sorting and providing requested meal plans for patients
- Working at the cafes and looking after the till
Business Partner
Serendib Spices
Galle
06.2020 - 07.2025
- Managing the overall business with my other business partner
- Business planning and strategic decisions making
- Coordinate with necessary government institutions such as export development board, SL Customs, inland revenue etc.
- Finding new clients and managing existing clients
- Coordinate with company lawyer on legal aspects
- Managing independent agents
- Managing the supply chain to fulfill order of clients on time
- Coordinate with packaging partners
- Coordinate with shipping partners
Customer Advisor
British Airways
Newcastle upon Tyne
09.2022 - 02.2024
- As a Service Advisor at British Airways, I provided exceptional customer service and support to passengers.
- Utilizing strong communication and problem-solving skills, I effectively addressed passenger inquiries and resolved issues to ensure customer satisfaction.
Bar Associate
Newcastle Racecourse
Newcastle upon Tyne
04.2022 - 10.2022
- During my time as a Bar Associate at Newcastle Racecourse, I provided exceptional customer service and support while effectively managing and delegating tasks among colleagues.
- Additionally, I maintained courteous and effective working relationships and worked efficiently in fast-paced environments.
Omni Sports Leader
Decathlon Lanka
Colombo
09.2020 - 05.2021
- Being a leader with the aim of increasing the market share
- Maintain an excellent relationship with customers
- Maintain the flow of stocks by ordering necessary stocks based on availability, space in warehouses, seasonality and promotions
- Analyse sales numbers and other data and introduce new marketing and business strategies to increase the market share and company revenue
- Create a personalized relationship with the customers by advising the right products for their usage
Project Coordinator
Nabel (Pvt) Ltd
Colombo, Sri Lanka
12.2019 - 07.2020
- Organizing and participating in stakeholder meetings and sharing meeting minutes
- Maintaining and monitoring project plans, project schedules, work hours, budgets and expenditures
- Involve with as built, SOW, UAT, detailed document drawing, requirement gathering document preparation
- Assess project risks and issues and provide solutions where applicable
Lead Business Analyst
OREL IT (Pvt) Ltd.
Galle
02.2018 - 11.2019
- Gather business requirements on new projects and deliver requirements on time
- Coordinate with business analysts and guide them to ensure a smooth process
- Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
- Implement a comprehensive management plan for each project and hold regular stakeholder meetings to keep all interested parties updated on project progress
Senior Operations Analyst
Synergen Health LLC.
Colombo
10.2015 - 01.2018
- Work with operations, compliance, relevant teams and systems to review current process flows
- Responsible for billing, posting, collection follow ups and other relevant processes for assigned clients/team leads/or any other specific processes or lines of business
- Prepare and complete action plans: implementing production, productivity, quality and customer service standards, resolving problems, identifying trends, determining system improvements, implementing change
- Coordinate with clients and take steps to improve processes and prepare reports and other related processes while keeping up with the changes in the industry
HR Coordinator
LAUGFS ECO SRI (Pvt) Ltd.
Colombo
04.2013 - 05.2015
- Responsible for coordinating all new recruits training programs (technical staff)
- Coordinating with departmental heads to identify employees training needs and preparing final training need analysis report of the company and arranging annual budget for T&D
- Organizing and conducting employee orientation programs
- Monitoring all employee engagement activities including handling grievances
- Maintaining and monitoring to ensure ISO standards in T&D documentation
- Sourcing and recruiting technical staff in order to meet the carder requirements
HR Trainee
South Asia Gateway Terminals
Colombo
02.2012 - 02.2013
- Involved in recruitment process by sorting CVs and arranging interviews for trainees and non-executives
- Handled and updated the personnel files of more than 600 of non-executive staff
- Involved in employee engagement events in a highly unionized environment with strong two political unions
- Handled all the EPF, ETF registrations and related matters
- Engaged in learning and development programs by arranging employees according to trainee need analysis
Education
M.Sc - Business and Management
Northumbria University
01.2022 - 12 2023
B.Sc - Business and Management
Northumbria University
11.2014 - 11 2015
HND - Human Resources Management
EDEXCEL BTEC
03.2012 - 5 2014
Skills
- Problem solving & strategic decision making
- Process improvement
- Budget and resource management
- Performance monitoring
- Cross-functional coordination
- Team leadership and supervision
- Customer and client relationship management
- Adaptability and multitasking
- Operations management
- Effective Time Management
- Ability to Work Under Pressure
- Microsoft Office, MS Projects and Viso
Timeline
Customer Advisor
British Airways
09.2022 - 02.2024
Service Assistant
CNTW Solutions (NHS Trust)
05.2022 - 07.2025
Bar Associate
Newcastle Racecourse
04.2022 - 10.2022
M.Sc - Business and Management
Northumbria University
01.2022 - 12 2023
Omni Sports Leader
Decathlon Lanka
09.2020 - 05.2021
Business Partner
Serendib Spices
06.2020 - 07.2025
Project Coordinator
Nabel (Pvt) Ltd
12.2019 - 07.2020
Lead Business Analyst
OREL IT (Pvt) Ltd.
02.2018 - 11.2019
Senior Operations Analyst
Synergen Health LLC.
10.2015 - 01.2018
B.Sc - Business and Management
Northumbria University
11.2014 - 11 2015
HR Coordinator
LAUGFS ECO SRI (Pvt) Ltd.
04.2013 - 05.2015
HND - Human Resources Management
EDEXCEL BTEC
03.2012 - 5 2014
HR Trainee
South Asia Gateway Terminals
02.2012 - 02.2013
Similar Profiles
santoshi sharma poudelsantoshi sharma poudel
Nurse assistant at CNTW NHS foundation trustNurse assistant at CNTW NHS foundation trust
Courage IyamuCourage Iyamu
Nursing Assistant at CNTW NHS Foundation TrustNursing Assistant at CNTW NHS Foundation Trust
DAVID ANDERSONDAVID ANDERSON
Medical Education Administration Officer at CNTW NHS Foundation TrustMedical Education Administration Officer at CNTW NHS Foundation Trust
Connor RoutledgeConnor Routledge
Car Washer at Self-employedCar Washer at Self-employed
Samantha NicholSamantha Nichol
Full time Mum at Samantha NicholFull time Mum at Samantha Nichol