Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Parvez Mohammad

London,UK

Summary

High-energy Hotel Receptionist equipped to meet guest needs with exceptional reservations management. Answers guest questions to explain room rates, policies and requirements. Offers unparalleled patron support to drive satisfaction and loyalty. Guest-focused hospitality team member dedicated to promoting services and maintaining high customer satisfaction. Exceeds expectations for speed, knowledge and attention to detail. Energetic hospitality professional versed in communicating with guests to support seamless hotel operations. Works with team members to facilitate special requests and daily task management. Excellent issue resolution and rapport-building skills.

Organized Accountant with 3 years of managing accurate accounting information, tax return support, bookkeeping and corporate operations. Astute financial professional with keen eye for detail and high level of integrity. Works well in large teams in corporate environments.

Overview

9
years of professional experience

Work History

The Waldorf Hilton Hotel
Aldwych, London, UK

Receptionist
04.2023 - Current

Job overview

  • Provided excellent customer service to guests and ensured a smooth check-in and check-out process
  • Managed room reservations and ensured that all rooms were properly maintained
  • Assisted guests with any queries or requests and provided information on local attractions and amenities
  • Maintained accurate records of guests' stays and processed payments accurately
  • Collaborated with other departments to ensure that guests had a positive experience.
  • Delivered front of house duties with warm and professional manner.

The Beverley House Hotel
Paddington, City of Westminster

Receptionist
02.2022 - 04.2023

Job overview

  • Greeted customers warmly, aiming to provide positive, smooth check-in experiences.
  • Maintained clean, tidy reception areas, ensuring consistently positive first impressions.
  • Processed and provided clear, accurate receipts for guest payments.
  • Provided guests with keys and directions to room.
  • Kept reservations systems up-to-date for clear availability management.

WHS Smith/Costa Coffee
Tottenham, London, UK

Team Member
10.2021 - 02.2022

Job overview

  • Making Coffee and serving customers
  • Following both the Units sales and waste performance and targets
  • Ensuring all cash handling procedures, Recording waste, stock filling.

NMB RETAIL LLP
Hyderabad, India

Junior Accountant
06.2018 - 05.2021

Job overview

  • Managed financial transactions and maintained accurate records of 30 stores sales
  • Assisted in the preparation of financial statements and reports
  • Conducted data analysis to identify areas for improvement and provided recommendations
  • Collaborated with the team to ensure that accounting processes were in line with company policies and regulations
  • Handled customer inquiries and resolved any issues in a timely and professional manner
  • Managed the complete accounting cycle from start to finish, including information collecting, document preparation, report elaboration, and bookkeeping
  • Proficient in Tally erp9 and Microsoft Excel
  • Preparing cheques, Invoices, banking and Bank reconciliation statement
  • GST (TAX/VAT) preparing and filing on a monthly basis
  • Prepare and analyze financial statements and month-end reports with 100% accuracy.

Big Bazaar
Hyderabad, India

Cashier supervisor
03.2015 - 04.2018

Job overview

  • Mentored staff on handling and resolving customer concerns.
  • Balanced cashier drawers at end of shifts and logged any discrepancies.
  • Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
  • Became knowledgeable about store products and mission statement.
  • Completed opening and closing procedures each day.
  • Produced monthly financial reports using advanced Excel spreadsheet functions.
  • Executed basic banking and bookkeeping tasks.
  • Stored cash floats and delivered secure banking procedures.
  • Investigated cash and transaction discrepancies to resolve data entry errors or discover shortages.
  • Handled cash, card payments, Vendor cheque payments and card payments.

Education

Cardiff Metropolitan University
Cardiff, UK

Master of Science in International Business Management

University Overview

Osmania University
Hyderabad, India

MBA (Finance)

University Overview

Osmania University
Hyderabad, India

Bachelor of Commerce (computers)

University Overview

Skills

  • IT Proficiency (MS office, Tally erp9, Geniuses, Cloud beds, Onq)
  • Complex problem solving
  • Communication
  • Accounts management
  • Tax preparing
  • Service-focused
  • Cash Handling, Invoicing & Banking
  • Multitasking
  • Time Management

Languages

English
Advanced (C1)
Hindi
Advanced (C1)
Telugu
Advanced (C1)

Timeline

Receptionist
The Waldorf Hilton Hotel
04.2023 - Current
Receptionist
The Beverley House Hotel
02.2022 - 04.2023
Team Member
WHS Smith/Costa Coffee
10.2021 - 02.2022
Junior Accountant
NMB RETAIL LLP
06.2018 - 05.2021
Cashier supervisor
Big Bazaar
03.2015 - 04.2018
Cardiff Metropolitan University
Master of Science in International Business Management
Osmania University
MBA (Finance)
Osmania University
Bachelor of Commerce (computers)
Parvez Mohammad