Parveen Fathima Mohamed Ayub
London,Greater London
Summary
International business postgraduate with experience in fast-paced retail environments, progressing from team member to service pro at Itsu. Skilled in customer service, teamwork, and daily store operations, with a solid understanding of customer behaviour and retail performance. Proactive communicator with a strong interest in FMCG, sales, marketing, and business analyst roles. Committed to developing practical business skills and contributing to growth-oriented organizations.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work history
Service Pro
Itsu
London
03.2026 - Current
- Ensure delivery of consistent, high-quality customer experiences aligned with brand standards.
- Assist in maintaining efficient service flow and smooth operations during busy periods.
- Manage customer interactions confidently, resolving queries and ensuring a positive experience.
- Support colleagues as a dependable team member during shifts, fostering a productive environment.
- Demonstrate thorough product knowledge to guide customers effectively and bolster sales.
Team member
Itsu
London
10.2025 - 03.2026
- Delivered exceptional customer service by maintaining a clean and welcoming store environment.
- Achieved operational efficiency through effective order-taking and food preparation.
- Ensured compliance with hygiene and safety standards, contributing to overall store quality.
- Supported team success during peak hours, leading to improved customer satisfaction.
- Cultivated strong communication and teamwork skills in a high-pressure atmosphere.
Business Project Leader
University of Greenwich(Academic Simulation)
London
02.2025 - 05.2025
- Led a team of five during a business simulation project focused on strategic development.
- Supported financial planning, market analysis, and decision-making tasks.
- Aided in enhancing business performance through structured planning.
- Improved leadership, teamwork, and problem-solving capabilities.
Education
Master of Arts - International Business
University of Greenwich
London 09.2024 - 10.2025
Bachelor of commerce - Commerce
JBAS college for Women
India 06.2021 - 04.2024
Skills
- Customer service and communication
- Teamwork and collaboration
- Time management and organization
- Adaptability in fast-paced environments
- Sales awareness and customer engagement
Languages
English
Fluent
Tamil
Native
Hindi
Beginner
Timeline
Service Pro
Itsu
03.2026 - Current
Team member
Itsu
10.2025 - 03.2026
Business Project Leader
University of Greenwich(Academic Simulation)
02.2025 - 05.2025
Master of Arts - International Business
University of Greenwich
09.2024 - 10.2025
Bachelor of commerce - Commerce
JBAS college for Women
06.2021 - 04.2024