Adaptable kitchen leader with proven abilities in managing food service operations. Strong communication and leadership skills foster positive team environments and enhance customer satisfaction. Committed to maintaining high-quality standards and ensuring compliance with health regulations.
Offering strong leadership qualities and solid foundation in kitchen operations. Knowledgeable about team management, food safety, and customer service. Ready to use and develop communication, organizational, and problem-solving skills in Leader role.
. Scheduled employees to keep shifts well-staffed.
· Trained workers in every position, including food preparation, money handling and cleaning roles.
· Trained newly hired employees on service techniques, company procedures and safety processes.
· Worked closely with chef and cooks to determine menu plans for special events or occasions.
· Analyzed customer feedback, initiating changes in service and menu offerings to address concerns and boost repeat business.
· Managed conflict resolution among staff and with customers, diplomatically addressing issues to maintain a positive atmosphere.
· Balanced cash registers, reconciled transactions and deposited establishment's earnings.
· Monitored compliance with food hygiene regulations, conducting regular training sessions to ensure staff adherence to standards.
· Maintained cleanliness and sanitation across food service, storage and preparation areas.
· Educated staff members on procedural and menu changes.
· Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
· Directed staff in daily work assignments to help each achieve goals and uphold restaurant reputation.
· Championed 100% guest satisfaction by providing excellent dining experience.
· Coordinated staff schedules to ensure adequate coverage during peak times, balancing workload and minimizing overtime costs.
· Optimized profits by controlling food, beverage and labor costs daily.
· Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
· Optimized stock levels for expected demand and minimized losses with proper rotation procedures.
· Implemented brand values and standards through friendly customer service to create memorable dining experiences.
· Identified, investigated and corrected restaurant service issues to maintain customer satisfaction.
Performed restaurant walk-through to gauge timeliness and excellent service quality
· Communication
· Leadership
· Quality Control
· Profit and loss understanding
· Customer orientation
. Performance monitoring
« Happy Teams Happy Customers
« Amazing Standards Every day
« Never Standing Still
« Doing the Right Thing