Parveen Kumari
Reading,Berkshire
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Operations Manager
Steris, IMS
Reading, Berkshire
01.2015 - Current
- ·To be responsible for the day to day running of the production unit and the logistical collection and delivery of contaminated products to the site and the delivery of quality sterilized products to the customer.
- To deal with all the queries from NHS staff including doctors, nurses and theatre coordinator in relation to buying of instruments to check if they meet the sterilisation parameters.
- To manage any breakdown issues, staff, and stock for offsite endoscopy unit at Royal Berkshire Hospital Site.
- Acting as site lead for working towards lean culture.
- To monitor and ensure that all product dispatched conform to accepted Company Quality guidelines and procedures and promoting a quality centred Organisational culture.
- To actively monitor and manage absence levels of staff.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Conducted internal and external audits and risk assessments to achieve regulatory compliance.
- Identified and drove improvements to minimise exceptions without adding risk or disruption to processes.
- Aided senior leadership by recommending corrective actions and improvements to company operations.
- Reviewed production issues and implemented corrective action plans, enhancing operational efficiency.
- Planned and managed resources and budget to support and deliver objectives.
Production Manager
InHouse Sterile Services, Sterile Services
Ruislip, London
07.2011 - 12.2014
- Established and adjusted work procedures to meet production schedules, delivering output to deadlines.
- Conducted frequent quality and compliance reviews of all production work.
- Coached employees in developing and achieving individual performance goals.
- Held team meetings to discuss product value and vision while allowing team members to give ideas and suggestions.
- Reviewed production issues and implemented corrective action plans, enhancing operational efficiency.
- Managed materials to keep up with production goals and meet customer demands.
- Improved efficiency and productivity by eliminating waste and production constraints.
- Reviewed and analysed production performance indicators and requirements to maximise output quality.
- Achieved maximum performance across safety, maintenance and production metrics.
- Directed and motivated team of 25 production staff.
Sterile Services Supervisor
IHSS
Ruislip, London
07.2009 - 06.2011
- To supervise staff in all areas of production and distribution whilst ensuring standards of the decontamination and sterilisation process are maintained and work quotas met within a controlled environment
- Responsible for processing of Endoscopic, Orthopaedic, Cardiac, Dental, ENT and various other speciality instruments
- Providing services to Ealing Hospital, West Middlesex Hospital, Hillingdon Hospital, Mount Vernon Hospital, Harefield Hospital, Chelsea, and Sutton Hospital
- Working in-line with the quality management system model and medical devices directive
- Working with internal and external key stakeholders to ensure a fluid and successful team
- Maintain delivery schedules according to the contract agreement
- Use various IT resources to document and produce rotas and schedules
- Ensure that staff follow and adhere to all departmental policies and procedures
- Able to prioritise and meet deadlines depending on customer requirements to ensure minimal disruption to patient care
- Participate in in-house meetings
- To ensure that COSHH, HTM and all applicable Health & Safety standards and requirements are met at all times
Education
Diploma in Principles of leadership & Management - Management
City & Guilds
London 06.2019 - 06.2021
Level 5 Operations Departmental Management - Management
City & Guilds
London 06.2019 - 06.2021
Bachelor's - pharmacy
PUNJAB TECHNICAL UNIVERSITY
2005
Diploma - Pharmacy
PUNJAB STATE BOARD OF TECHNICAL EDUCATION
2001
Skills
- Process improvement strategies
- Change management
- Problem Solving
- Detail Oriented
- Analytical; Thinking
- Leadership
- Organisation
- Detail Oriented
Additional Information
- .
Languages
English
Fluent
Hindi
Fluent
Punjabi
Native
Timeline
Diploma in Principles of leadership & Management - Management
City & Guilds
06.2019 - 06.2021
Level 5 Operations Departmental Management - Management
City & Guilds
06.2019 - 06.2021
Operations Manager
Steris, IMS
01.2015 - Current
Production Manager
InHouse Sterile Services, Sterile Services
07.2011 - 12.2014
Sterile Services Supervisor
IHSS
07.2009 - 06.2011
Bachelor's - pharmacy
PUNJAB TECHNICAL UNIVERSITY
Diploma - Pharmacy
PUNJAB STATE BOARD OF TECHNICAL EDUCATION
Similar Profiles
Matthew WhitlowMatthew Whitlow
Technician III at Steris IMSTechnician III at Steris IMS
Jacob DiersJacob Diers
Shipping and Receiving Coordinator at Steris IMSShipping and Receiving Coordinator at Steris IMS
Daniel DesaulniersDaniel Desaulniers
Surgical Instrument Repair Technician at STERIS IMSSurgical Instrument Repair Technician at STERIS IMS
Akshay AdsulAkshay Adsul
Head of Physiotherapy Department at Lokmanaya HospitalHead of Physiotherapy Department at Lokmanaya Hospital
Hollie MarvellHollie Marvell
Customer services advisor at Metro Digital Television LtdCustomer services advisor at Metro Digital Television Ltd